Web programmer Jobs in Moncton, NB

Brandt is seeking for a BilingualParts Person for our Moncton Customer Support Centre. This position will support our Construction & Forestry division.

This position is responsible for placing new customer parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. We currently have one open position for day shift, and one for overnight shift. Fluency in French is necessary.

Duties & Responsibilities

• Respond to parts pricing inquiries from customers through both phone, email and text channels
• Accurately fulfill parts order requests from clients
• Provide availability of inventory and shipping times to customers
• Providing parts support and assistance for other Brandt field staff members
• Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied
• Various other duties as assigned

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Required Skills

• Previous industry experience is considered an asset but not necessary
• Experienced multitasker able to navigate multiple systems at the same time
• Recent graduates are welcomed and encouraged to apply
• Demonstrated ability to deliver the highest level of customer satisfaction
• Well versed in all Microsoft applications
• Ability to work as part of a team in a fast-paced environment
• Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
• Ability to adapt to multiple parts and inventory programs
• Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
• Fluency in French is required

Required Experience

• Previous experience in the construction & forestry industry would be considered an asset
• Previous industry experience is considered an asset but not necessary
• Experienced multitasker able to navigate multiple systems at the same time
• Recent graduates are welcomed and encouraged to apply
• Demonstrated ability to deliver the highest level of customer satisfaction
• Well versed in all Microsoft applications
• Ability to work as part of a team in a fast-paced environment
• Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
• Ability to adapt to multiple parts and inventory programs
• Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
• Fluency in French is required