Technical support Jobs in Moncton, NB

The Technical Communicator will provide valuable support to our Mining Heavy Equipment Technicians and mining product support staff through top technical expertise on our Caterpillar Mining Product Line

Pay Type

Full Time, Permanent

Compensation

$83,000.00 to $93,000.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Technical Communicator- Mining Technology, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Provide technical support to the Toromont Cat mining service operations, including after sales service, shop, rental, sales, parts, branches & customers
• Be the prime point of contact between the mining service departments and Caterpillar
• Review the product problems for the products under their responsibility and propose solutions
• Perform failure analysis, identify the root cause of failure and produce reports
• Write site visit reports and technical reports, as needed
• Provide technical support for the various special projects
• Help with the application and understanding of the manufacturer’s warranty policies
• Develop & maintain a solid technical knowledge of the products sold by Toromont Cat
• Provide regular technical updates to the technicians that repair and maintain the products under their responsibility
• Inform Caterpillar about new product problems and work with the various groups at Caterpillar to resolve those problems and to improve the products
• Actively participate in PPM (Product Problem Management) initiatives
• Periodically provide technical seminars, small training sessions, and create technical documentation as required

Must-haves for this role:

• Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry
• Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
• Hands-on experience with Caterpillar Mining products with a focus on HMS and ERS product lines is considered an asset
• Written and spoken communication skills in French and English is considered an asset
• Knowledge of and ability to conduct failure analysis is an asset
• Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
• Results driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
• Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
• Adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on the market conditions
• Highly computer literate with proficiencies in Microsoft Applications
• Experience with Cat systems/DBS/SIS would be highly beneficial
• Willing and able to travel and work outside regular business hours as required
• Spoken English and French language would be an asset
• A valid Passport and Driver’s License with current clean Driver's Abstract

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.