Technical services manager Jobs in Milton, ON

BRC is seeking a Technical Content Creator / Product Documentation Specialist to develop clear, accurate, and visually consistent technical documentation for our products. This role is responsible for producing application guides, installation manuals, price guides, and other technical documentation used by customers, partners, and internal teams.

Working closely with Engineering, Design, and Product teams, you will translate complex technical information, CAD data, and specifications into easy-to-understand, high-quality documentation. This is not a marketing role—the focus is on technical accuracy, usability, and visual clarity.

Requirements

Requirements

What you’ll do

• Create, edit, and maintain technical documentation, including:
• Application guides
• Installation manuals
• Price guides
• Other product-related technical documents
• Collaborate with Engineering and cross-functional teams to understand product functionality, constraints, and specifications
• Work closely with the Design team to ensure documentation is visually clear, consistent, and aligned with product standards
• Review 3D CAD models and engineering drawings to extract views, dimensions, and technical details for documentation
• Produce and edit diagrams, layouts, and illustrations using Adobe Creative Suite (InDesign, Illustrator, Photoshop)
• Translate complex technical and CAD-based information into clear, concise, user-friendly instructions
• Ensure accuracy, consistency, and version control across all documentation
• Update documentation to reflect product revisions, engineering changes, configurations, and pricing updates
• Develop and maintain documentation templates, standards, and workflows
• Support internal teams such as Sales, Support, and Operations with accurate technical reference materials
• Create on-demand documentation to support evolving business and operational needs

What you bring

• Degree, diploma, or equivalent experience in Industrial Engineering, Mechanical Engineering, Industrial Design, or a related field
• 5+ years of experience in product design, design engineering, or a manufacturing environment (or equivalent experience)
• Strong project and time management skills with the ability to manage multiple priorities
• Excellent organizational skills and attention to detail
• Strong problem-solving and creative thinking abilities
• High proficiency in SolidWorks 3D CAD; experience with SolidWorks PDM is an asset
• Proficiency with Adobe Creative Suite (InDesign, Illustrator, Photoshop); SolidWorks PDM experience is an asset
• KeyShot rendering experience is an asset
• Excellent written and verbal communication skills
• Ability to work effectively both independently and within cross-functional, multidisciplinary teams

Core competencies

• Technical documentation expertise: Proven experience creating accurate, structured, and user-focused technical documentation
• Technical & CAD proficiency: Ability to interpret engineering drawings, 3D models, and specifications
• Design & visual communication: Strong layout, illustration, and visual consistency skills using Adobe tools
• Written communication: Ability to translate complex technical concepts into clear, concise instructions
• Attention to detail & organization: Strong version control, accuracy, and documentation management skills
• Collaboration & teamwork: Effective communicator who works well with engineering, design, and product teams
• Time management & independence: Able to manage workload efficiently and meet deadlines with minimal supervision

Benefits

Working Conditions

• Hybrid work model; periodic onsite work at company locations (BRC, Tayco, Woodlore) may be required
• Shift Schedule: 8:30 am to 5:00 pm, Monday to Friday including availability to support on Weekends if required.
• Hiring Pay Rate: $55,000 to $65,000 Annually.
• Ability to attend and conduct presentations
• Regular use of desktop computers and peripherals
• Overtime as required

Why Work for BRC?

• Health benefits Program to BRC Employees once permanently hired, as described in the BRC Health Benefit Plan.
• Active Social Committee that runs 10+ events/year to drive employee engagement
• Inclusive environment with monthly initiatives to promote diversity and inclusion
• Great company culture and people to work with!
• Inspiring team committed to a diverse, inclusive, and safe workspace.
• Opportunities for growth and advancement.
• BRC awards a Service award every 5 years to BRC Employees.
• Flexible, hybrid schedule offering work from home and in-office options
• Compensation package offering $55,000 to $65,000 per year or depending on experience

BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join on our journey, please submit your resume and cover letter by February 20, 2026.

Due to a high volume of applications, only those candidates who are selected for interviews will be contacted.

BRC endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. BRC is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.

At BRC, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.