Technical services manager • saskatoon sk
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Duration: 12 Months with possible extension and conversion into permanent.The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer... Show more
Help others in your community recover after they have suffered from unexpected property damage caused by water, mold, smoke, fire, vandalism, storms or other maladies!.Candidate must have a valid d... Show more
The future you want is within reach.PCL Construction Management Inc.PCL Family of Companies (PCL), we build more than projects — we build opportunities, careers and communities.We invest in our peo... Show more
Remote Client Services Representative | Flexible Schedule.Build a Rewarding Career from Home.Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a... Show more
The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites.This role ensures that all parts, tools, instructions and order det... Show more
Meadows Parkway Unit 100, Saskatoon, SK S7V 0H5, Canada (CA).This position is for an existing, open vacancy.As a Services Lead, you will be supporting all departments on the sales floor within a sp... Show more
Temporary Short-Term (Durée déterminée).Position Language Requirement:.At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms.Our successes and... Show more
Our client is seeking a Senior SAP Integration Technical Consultant to support and enhance enterprise SAP integration services in a completed.Hybrid in Burnaby or Remote from other province.The ide... Show more
This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French.Please submit one application only to be considered for this opportunity.Inspirational, innovative a... Show more
Looking for motivated people who want a remote career with upside — not another dead-end job.You talk with people who already requested help on financial-protection options.You are trained, coached... Show more
No Management Experience Required.Pay: $19/hr + Bonus Ability + Benefits.Our passion is people! Our culture of continuous improvement paves the way to support you in your success & career growth.We... Show more
At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success.We i... Show more
Are you a high-performing Senior Delivery Manager looking to make a meaningful impact on society by playing an influential role in driving innovation in Service Delivery for social benefit organiza... Show more
DynaIndustrial is looking for a highly motivated Operations Manager to lead our Saskatoon branch operations.This is an exciting leadership opportunity for an individual who enjoys balancing people ... Show more
The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services.This position is also ... Show more
Parts & Service Sales Representative (PSSR).At Sandvik, we offer you a world of opportunities.Our diverse businesses and global network enable you to explore your potential and thrive.We recognize ... Show more
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Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
