Team lead Jobs in Welland, ON

Billyard Insurance Group (BIG) is a leader in the insurance industry dedicated to building a culture that reflects our core values. At BIG we Think BIG by exceeding expectations and creating lasting value for our clients industry and communities. We Act with Integrity by upholding honesty transparency and respect in everything we do. Our clients are at the center of our decisions as we embrace a Client First Always mindset. We believe in the power of teamwork to Achieve More Together combining strengths to deliver meaningful solutions. Finally we Innovate with Purpose by leading the digital insurance revolution consistently driving quality enhancing client service and empowering brokers.

With over 80 locations across Canada and recognition as one of Canadas Top Growing Companies BIG is shaping the future of insurance. Join us as we continue to redefine the industry with innovation collaboration and excellence.

The Commercial Sales Team Lead is responsible for driving personal sales performance while providing day-to-day guidance coaching and support to a team of Commercial Brokers. This role combines active portfolio management and business development responsibilities with leadership accountability ensuring both individual and team success. The Team Lead supports brokers in developing their skills expanding their portfolios and taking on increasingly complex commercial accounts. While this role does not have hire or fire authority it does include the ability to assign work monitor performance and contribute to formal performance evaluations. A successful candidate will demonstrate strong leadership mentoring capability and a client-centric approach.

What does the Commercial Sales Team Lead do

• Proactively source and develop relationships with prospective clients seeking commercial insurance coverage ensuring a steady pipeline of new business opportunities.
• Conduct comprehensive assessments of client insurance needs identifying potential risks and recommending appropriate coverage solutions.
• Research and compare insurance products from various markets to secure optimal coverage aligned with client business requirements.
• Negotiate policy terms pricing and conditions with insurance markets to provide clients with competitive and tailored solutions.
• Facilitate the end-to-end sales process from initial consultation through policy issuance and ongoing servicing.
• Maintain and grow a personal portfolio of commercial clients through exceptional service proactive communication and annual policy reviews.
• Act as a trusted advisor to clients advocating for their needs with insurance markets and assisting with policy modifications as necessary.
• Assign new leads and accounts among the team balancing opportunity and development needs.
• Provide ongoing one-on-one coaching and mentorship to brokers supporting their development and technical proficiency.
• Support team members in managing complex accounts or challenging client issues stepping in as needed.
• Monitor team performance provide input into formal performance reviews and support goal setting for individual team members.
• Collaborate with the Learning & Development team to support training initiatives and provide insight into team learning needs.
• Promote a team culture focused on commercial sales growth client satisfaction and continuous professional development.
• Ensure accurate documentation of client interactions coverage details and policy transactions within CRM and internal systems.
• Collaborate with leadership and underwriting teams to develop strategies that drive business growth and client retention.
• Educate clients on policy terms coverage limits exclusions and risk management strategies to support informed decision-making.
• Monitor market trends regulatory changes and emerging risks to provide clients with timely and relevant insurance guidance.
• Participate in industry networking events professional development opportunities and training sessions to enhance knowledge and client service capabilities.
• Share industry insights and best practices with the team to foster continuous improvement and adaptability.

Does this sound like you

Qualifications :

What We Offer :

Our Commitment to Diversity Inclusion and Belonging :

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard welcomed and included. We believe Diversity Inclusion and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equal-opportunity workplace that is committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity.

Our Commitment to Accessibility :

Billyard Insurance Group is committed to developing an inclusive barrier-free recruitment process and work environment. Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests for information in accessible alternative formats or to report any accessibility problems please contact us at or 905.346.2190 ext. 10211.

Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1