Systems programmer • mississauga on
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company.Bayshore HealthCare is proud to showcase its achievement as ...Show more
Gastronomous Technologies is a hard tech company redefining what's possible in the quick-service restaurant industry.Our flagship product — the ChronoGrill™ — is a fully autonomous, AI-powered gril...Show more
The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application sy...Show more
This is an exciting opportunity for a technically proficient individual to contribute to the precision production of custom cabinetry components using cutting-edge CNC technology.The CNC Programmer...Show more
About Us: Rodan Energy is a North American leader in distributed energy resources and energy intelligence, enabling a more reliable, cost-effective, and decarbonized grid.We partner with large ener...Show more
Install, Service and repair security alarm systems, CCTV, PA, Intercom and/or Audio Systems in Commercial and/or Industrial settings.Run, pull wiring, connecting devices, programming, calibrating a...Show more
We get up every day, roll up our sleeves and build a better world -- together.At Ford, we’re all a part of something bigger than ourselves.Are you ready to change the way the world moves?.At Ford’s...Show more
Join a company that is passionately committed to the pursuit of a better world through positive change.With more than 65 years of business and technical expertise in , , and , our in tirelessly wor...Show more
CA-ON-MISSISSAUGA-P22M01 ~ 1801 Courtney Park Dr ~ P22M01 BLDG.Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928.We de...Show more
Our client in Etobicoke, an Aerospace/Defense parts manufacturer are looking for a for a CNC Milling Set-up/Programmer This is a permanent full time role on days.Set-up and operate CNC vertical mil...Show more
You are a resourceful, customer-focused IT professional dedicated to delivering reliable technology solutions in a fast-paced, mission-driven organization.With a background in systems administratio...Show more
Who we are and what we offer: Interested in shaping skylines across the globe? Multiplex is a premier construction company with a simple purpose: to construct a better future.As part of our team, y...Show more
A total rewards package meant to enhance your work-life flexibility.Professional growth and development via challenging projects and assignments.Warm and fuzzy feelings knowing you have helped your...Show more
The Network/Systems Administrator position is an IT operation, hands-on technical role.Responsibilities include managing and operating IT infrastructure such as network devices, servers, printers, ...Show more
We are seeking a Senior Systems/ Windows Administrator with strong expertise in Azure, Hyper-V or Azure Stack HCI, and automation using PowerShell or Ansible.This role will provide technical leader...Show more
Our manufacturing client has an urgent requirement for a Bilingual Payroll Specialist to join their team on a 6-month contract.This role will focus on managing full-cycle payroll within a unionized...Show more
The Business Systems Analyst (BSA) is responsible for bridging business stakeholders and technical teams to deliver optimized solutions within Microsoft Dynamics 365 Finance & Operations (F&O) and ...Show more
Senior Business Systems Analyst- Salesforce.Senior Business Systems Analyst play an integral role in our strategic and operational capability at Just Energy.Business Analysts work as part of a serv...Show more
CNC Programmer to join the Power Bus Way Team in Mississauga, ON.The CNC Programmer will be responsible for providing support to engineering and fabrication departments with their technical experti...Show more
Job Description
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
JOB SUMMARY
The Systems Engineer, Telecom Services will be responsible for all aspects involved in supporting and ensuring optimal performance/reliability of Bayshore’s telecommunications infrastructure.
DUTIES AND RESPONSIBILITIES
• Ensure efficient and effective call routing, agent workflows, and customer experiences.
• Proactively review and support the configuration of existing deployments to ensure alignment with
technical and business requirements.
• Continually assess system performance and implement improvements to enhance efficiency, reliability,scalability
• Maintain correct and up-to-date technical documentation related to configurations, processes, and
procedures, including system configurations, call flows, IVR scripts, and other relevant information.
• Develop agent training documentation for consistent and effective onboarding and ongoing skill
development.
• Prepare monthly metrics reports to provide insights into performance, key performance indicators
(KPIs), and customer satisfaction levels.
• Stay updated on industry best practices and emerging technologies related to contact center operations and customer experience.
• Configure, implement using ITIL best practices within the enterprise telecom environment.
• Evaluate current voice and data networks and provide solutions tailored to specific requirements.
• Create or update policies, procedures, and standards.
• Collaborate closely with business partners, internal teams and vendors on telephony projects and initiatives.
• Provide technical support and resolve complex issues as they arise using an established ServiceNow
ticketing system.
• Assist in developing long-term strategies and capacity planning for meeting future telecommunications
network and system needs.
• Remain current on new transport protocols, methods, products, and standards in support of VoIP
systems development and equipment procurement.
• Participate in a 24x7 on-call weekly rotation.
REPORTING RELATIONSHIPS
The Systems Engineer, Telecom Services reports directly to the Manager, Telecom Services
Work Location : Bayshore Healthcare, National Office, Mississauga ON
Hybrid – At least 2 days onsite weekly
Job Qualification
Education
• College diploma or university degree in the field of Telecommunications, Computer Science, or related
field.
• Minimum of 2 years of equivalent work experience in contact centre and telecommunications
engineering with a focus on CCaaS platforms and Cisco Unified Communications.
• Relevant certifications such as CCNA Voice/CCNP Voice and/or CCIE Unified Communications
certification (nice to have)
Experience (not limited to)
• Creating custom call flows for managing inbound and outbound calls in a Cisco contact center
environment. (UCCX scripting)
• Proven experience with CCaaS platforms: Five9 (preferred), Cisco Webex, Genesys, Ring Central.
• Experience with implementation and administration of Cloud Contact Centre’s and enterprise-level
CCaaS platform troubleshooting experience.
• In-depth knowledge and experience working with call center technologies, including Automatic Call
Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and voice recording systems.
• Call Center Management experience is considered an asset.
• Utilize API development tools to design, develop, and maintain robust APIs for telephony tasks and
administration.
• Strong expertise in Cisco IP telephony, technologies, and solutions
• Advanced troubleshooting skills and the ability to resolve complex technical issues
Other Skills and Abilities
• Exceptional critical thinking, analysis, and problem-solving skills.
• Highly service-oriented, with excellent oral and interpersonal communication skills.
• Outstanding writing and documentation skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Willingness to work all levels of Service Requests and Incidents (L1-L3).
• Able to conduct independent research into IT security issues and products.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a collaborative environment.
• Knowledge of Canadian and healthcare data privacy practices and laws.
