The Service Desk Analyst provides technical, end-user support to internal computing systems used by Client Colleagues.Provides quality colleague support to bank departments and appropriate operatin...Show moreLast updated: 5 days ago
Promoted
HPC Systems Engineer
IRENBritish Columbia, Canada, Canada
CA$140,000.00 yearly
IREN Group and we are currently looking to hire!.IREN is a leading next-generation data center business powering the future with 100% renewable energy.
We build, own and operate our data centers and...Show moreLast updated: 24 days ago
Promoted
Business System Analyst
Power Staffing SolutionsBritish Columbia, Canada, Canada
Business Systems Analyst (Mining Industry).We are looking for a skilled and adaptable Business Systems Analyst to join our team in the mining industry.
This role requires an individual who can bridg...Show moreLast updated: 18 days ago
Systems Administrator - UNIX
Island HealthBritish Columbia, CA
CA$46.22 hourly
Education, Training And Experience.Graduation from a recognized degree or diploma program in Computer Science, three (3) years' recent related experience or an equivalent combination of education, ...Show moreLast updated: 30+ days ago
Senior Financial Analyst
Silver Hills BakeryAbbotsford, BC, CA
CA$90,000.00–CA$105,000.00 yearly
Full-time
Quick Apply
Senior Financial Analyst .Finance team! Our Se...Show moreLast updated: 16 days ago
Promoted
Data Centre Design Analyst
TranslinkGreater Vancouver, British Columbia, Canada
Job Title : Data Centre Design Analyst.A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal : ...Show moreLast updated: 5 days ago
Bilingual Business Systems Analyst
TrimbleBC (Forestry), Canada
CA$26.00–CA$35.00 hourly
Remote
Full-time
Job Title : Bilingual Business Systems Analyst.Location : Vancouver, BC, Canada.Do you have a passion for engaging with customers and a desire to influence product vision?.
Trimble Forestry is the lea...Show moreLast updated: 30+ days ago
computer systems business analyst
Allegra AbbotsfordAbbotsford, BC, CA
CA$50.00–CA$55.00 hourly
Full-time +1
Experience : 3 years to less than 5 years.Confer with clients to identify requirements.Design, develop and implement information systems business solutions.
Provide advice on information systems stra...Show moreLast updated: 30+ days ago
Promoted
Business Analyst
ResonaiteBritish Columbia, Canada, Canada
Full-time
Our client in the public sector is seeking a contract based business analyst to work on their system modernization.Duration : 12 months (start April 1).
Location : Remote (client is in BC).Define, doc...Show moreLast updated: 5 days ago
information systems manager
Burnaby Digital Media IncAbbotsford, BC, CA
CA$61.00 hourly
Full-time +1
Experience : 1 year to less than 2 years.Coordinate IT projects, including the design and deployment of new IT systems and services.
Direct and control daily operations.Plan and control budget and ex...Show moreLast updated: 30+ days ago
analyst-accountant
Triple Eight Transport Inc.Abbotsford, BC, CA
CA$40.00 hourly
Full-time +1
Experience : 1 year to less than 2 years.Show moreLast updated: 30+ days ago
Systems Analyst
York Region District School BoardBritish Columbia, Canada
CA$42.50 hourly
Full-time
Systems Analyst (12 month CONTINUING position) Subject to internal staffing process The Greater Victoria School District provides public educational services to over 20,000 students in the Greater ...Show moreLast updated: 30+ days ago
Security Systems Technician
Status Electrical CorporationAbbotsford, BC, CA
CA$27.40 hourly
Status Electrical Corporation is looking for exceptional individuals to join our Status Systems Division.The Systems Division is seeking qualified Technicians.
Areas of work include the installation...Show moreLast updated: 30+ days ago
Heating Systems Technician
WorkForceAbbotsford, British Columbia
CA$40.00–CA$55.00 hourly
Full-time
Join an exciting established company as a Burner Technician! You'll install, maintain, and repair burner and boiler systems at our customer sites around Metro Vancouver and the Fraser Valley.Instal...Show moreLast updated: 30+ days ago
Technical Consultant - Warehouse Management Systems
EightSix NetworkBC
CA$75,000.00–CA$85,000.00 yearly
Thomax is a leading developer of cloud software for logistics clients both within Australia and internationally with our technology powering millions of parcel movements annually across a wide rang...Show moreLast updated: 30+ days ago
Promoted
Math Analyst
OutlierAbbotsford, British Columbia, Canada
CA$30.00–CA$50.00 hourly
Full-time
Outlier helps the world’s most innovative companies improve their AI models by providing human feedback.Are you an experienced Mathematics expert who would like to lend your expertise to train AI m...Show moreLast updated: 6 days ago
systems support representative
Rocket Transport Inc.Abbotsford, BC, CA
CA$31.00 hourly
Full-time +1
Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience : 2 years to less than 3 years.
Report on the performance of computer systems a...Show moreLast updated: 30+ days ago
Senior Programmer Analyst
BCLCRemote within, BC, CA
CA$104,430.00 yearly
Remote
Our typical hiring range will be + / - 10% of the midpoint listed above.Factors influencing this decision include qualifications and market conditions for the role.
BCLC’s two offices are located on t...Show moreLast updated: 30+ days ago
Learning Analyst
Thompson Rivers UniversityBC, CA
Independently designs, develops and applies solutions in consultation with key stakeholders to improve student success and / or institutional effectiveness.
Identifies, integrates and validates approp...Show moreLast updated: 19 days ago
The Service Desk Analyst provides technical, end-user support to internal computing systems used by Client Colleagues. The analyst :
performs general maintenance tasks, troubleshoots and resolve issues on company computer systems and peripheral equipment, handling support tickets remotely.
Provides quality colleague support to bank departments and appropriate operating units to meet technology needs.
Applies understanding and knowledge of technology products and services to assist colleagues.
Recognizes, researches, isolates, and resolves technology issues escalated from Level I Service Desk or other support teams .
Coordinates referrals to appropriate technical professional or service personnel for appropriate services, repairs, training, and follow-up .
Ensures quality customer service.
Expectations
The day-to-day expectations of the Service Desk Analyst :
Responds to, resolves, tracks, and coordinates all support phone calls, voice mail and e-mail inquiries to the Level II Service Desk.
Evaluates Incidents and Service Requests
Provides coordination in the areas of software and hardware, communications, telecommunications, and Technology & Information Services (T&I) policies and procedures.
Follows Quality Management processes
Identifies resolves and / or escalates Incidents related to desktop issues related to hardware, operating systems, and configuration issues through troubleshooting and research .
Documents, logs, tracks Incidents and assume ownership and accountability to ensure efficient response and quality customer service
Adheres to defined Incident Management procedures including escalation / notification through closure.
Adhere to Client Service Desk policies and procedures including but not limited to attendance and assignments, schedule, etc.
Qualifications
Minimum 2 years of IT experience or 3 years’ experience in troubleshooting computer hardware.
Minimum of an AA degree or equivalent work experience
Minimum 4 years’ experience working with desktop and server operating systems, including Windows required
Minimum 4 years' application support experience with Microsoft applications including Office 365, Teams and Outlook required
3 Years customer service experience
Minimum of 2 Years' working with ServiceNow
Minimum 2 years managing virtual environments
Strong verbal and written communication skills with the ability to communicate clearly and professionally with all levels of an organization