Talent.com

Specimen processor Jobs in Toronto on

Last updated: 3 days ago
Technical Specialist - Mutual Fund Processor

Technical Specialist - Mutual Fund Processor

IFDSToronto, Ontario, Canada
CAD24.5 hourly
Permanent
Show moreLast updated: 30+ days ago
Data Processor, MS Excel – Securities Deposit Entry

Data Processor, MS Excel – Securities Deposit Entry

CB CanadaToronto, Ontario, Canada
CAD15.38 hourly
Show moreLast updated: 30+ days ago
Claims Processor (3 Month Contract) - Express Scripts Canada

Claims Processor (3 Month Contract) - Express Scripts Canada

The Cigna GroupToronto, ON
CAD50 hourly
Full-time
Show moreLast updated: 30+ days ago
Processor 2 (Night Shift - $19.13 / hr plus $2 shift premium)

Processor 2 (Night Shift - $19.13 / hr plus $2 shift premium)

Ventura FoodsToronto, ON, CA
CAD19.13 hourly
Show moreLast updated: 11 days ago
Medical Lab Technologist, Flow Cytometry

Medical Lab Technologist, Flow Cytometry

LifeLabsToronto, ON, CA
Show moreLast updated: 30+ days ago
Medical Assistant - Internationally Trained Physician / Medical Graduate

Medical Assistant - Internationally Trained Physician / Medical Graduate

Appletree Medical GroupToronto, Ontario, Canada
CAD17.2–CAD17.7 hourly
Full-time
Quick Apply
Show moreLast updated: 11 days ago
Digitization Assistant, Insects & Arachnids (4-month contract)

Digitization Assistant, Insects & Arachnids (4-month contract)

Royal Ontario MuseumToronto, ON, CA
CAD160 daily
Part-time + 1
Quick Apply
Show moreLast updated: 6 days ago
OpenText Exstream Lead

OpenText Exstream Lead

Atlantis IT groupToronto, ON, Canada
Full-time
Quick Apply
Show moreLast updated: 3 days ago
Evening Document Processing Specialist

Evening Document Processing Specialist

Bennett JonesToronto
CAD18 hourly
Show moreLast updated: 30+ days ago
Programable Logic Compilation Lead

Programable Logic Compilation Lead

IntelToronto, Ontario
CAD80000–CAD95000 yearly
Show moreLast updated: 30+ days ago
Embedded Systems Developer

Embedded Systems Developer

Intero IntegrityCA, Toronto
CAD105000 yearly
Show moreLast updated: 30+ days ago
Clinical Extern, Respiratory Therapy - Professional Practice, PTT (J0524-0952)

Clinical Extern, Respiratory Therapy - Professional Practice, PTT (J0524-0952)

North York General HospitalToronto
CAD37.27–CAD44.91 hourly
Part-Time
Show moreLast updated: 30+ days ago
Machine Operator (Processor B)

Machine Operator (Processor B)

Mondelēz InternationalToronto, Canada
CAD17–CAD18 hourly
Full-time
Show moreLast updated: 30+ days ago
Health & Safety Coordinator

Health & Safety Coordinator

Quantum LifecycleToronto, ON, CA
CAD78400 yearly
Show moreLast updated: 30+ days ago
Pathologists' Assistant

Pathologists' Assistant

Sinai HealthMount Sinai Hospital Campus Toronto, ON, CA
CAD353874–CAD411650 yearly
Regular Full Time
Show moreLast updated: 30+ days ago
Transaction Coordinator

Transaction Coordinator

Royal LePage Terrequity RealtyToronto, Ontario, CA
Show moreLast updated: 30+ days ago
Phlebotomist

Phlebotomist

University Health NetworkToronto, ON, CA
CAD22.82 hourly
Part-time
Show moreLast updated: 30+ days ago
Money Room Clerk (PT)

Money Room Clerk (PT)

Brink´sToronto ON
CAD18 hourly
Part-time
Show moreLast updated: 30+ days ago
Senior ASIC Verification Engineer - GPU

Senior ASIC Verification Engineer - GPU

NVIDIAToronto, Canada
CAD97500–CAD214500 yearly
Full-time
Show moreLast updated: 30+ days ago
Document Processing Specialist (Evening)

Document Processing Specialist (Evening)

ProcomToronto, ON, CA
CAD18 hourly
Full-time
Show moreLast updated: 30+ days ago
Technical Specialist - Mutual Fund Processor

Technical Specialist - Mutual Fund Processor

IFDSToronto, Ontario, Canada
30+ days ago
Salary
CAD24.5 hourly
Job type
  • Permanent
Job description

Bilingual Customer Service Agent(s) - English / French

Non-Permanent

Timmins, Ontario

Canada

Bilingual Customer Service Agents

  • We offer a fully remote work environment for those living in Northern Ontario outside of the Greater Toronto Area
  • We offer a hybrid working environment for employees from the Greater Toronto Area

Who we are

With its global headquarters in Toronto, Canada, InternationalFinancial Data Services (IFDS) is a world-leading provider of outsourcing andtechnology solutions to the financial services industry. IFDS services over 240financial organizations around the world, providing solutions to a wide rangeof global asset managers, wealth managers, banks, and insurance companies. Withemployees and partners located throughout Canada, Europe, and Asia-Pacific, theIFDS enterprise supports more than 17 million accounts with AUA ofapproximately CAD $4 trillion. IFDSCanada, Ireland, and Luxembourg are 50 / 50 joint ventures between Boston-basedState Street Corporation, one of the world’s leading providers of financialservices to institutional investors, and Connecticut-based SS&CTechnologies, a global provider of investment and financial software-enabledservices and software for the global financial services and healthcare industries.

Imagine yourselfat IFDS

Come experience a community like no other at InternationalFinancial Data Services (IFDS). We offer work opportunities driven by a passionfor creating market leading financial solutions, and a culture that nurturescollaboration, accountability, diversity & inclusion, and continuouslearning. We’ll provide you with opportunities to develop your career. Fromongoing training and development programs to experiences working with ourglobal financial services partners, you’ll be able to realize your full potential.

Role Overview

Theincumbent’s primary focus is to strive towards effective delivery commitmentsto our clients. The main objectives of this role will be to develop a positiveclient experience by understanding and responding to our clients’ enquiriesprofessionally and accurately. As the primary point of contact for our clients,the Bilingual Customer Service Agent must provide exemplary customer service aswell and recognize opportunities too proactively position IFDS’ services tomeet and exceed our clients’ needs. If you want to be part of a culture thatvalues and fosters team unity, build rapport with our clients and work closelywith our fellow business partners then consider working at IFDS.

Role Responsibilities

Actively and effectively manages theday-to-day customer service delivery model for clients by :

  • Being the liaison between IFDS and the advisor / dealer community who act on behalf of our Fund Company clients
  • Responsible for responding to a variety of client issues and inquiries
  • Able manage multiple client inbound / outbound calls and emails
  • As the primary liaison to advisors and dealers the Agents provide account and fund information, issue resolution trade details and review / signoff of reports and special projects
  • Knowledgeable when it comes to IFDS’ services, products, policies and procedures pertaining to the team’s accountable transactions
  • Liaise with internal teams to facilitate client service requirements
  • Minimum Qualifications

  • Must be fully bilingual in English / French with both verbal and written communication skills
  • Preferably located in the Cochrane district - ie. Timmins, Cochrane, Hearst, Iroquois Falls, Kapuskasing, Moosonee, or Smooth Rock Falls
  • Must be fully bilingual in English / French with both verbal and written communication skills
  • Minimum 1 year experience in the financial services frontline
  • Post-secondary education in a related discipline
  • Previous experience in a service-oriented environment; strong client focus
  • Excellent interpersonal skills
  • Very strong ability to organize and prioritize work. Ability to work on multiple and changing priorities within specified timeframes
  • Able to co-ordinate and operate in occasionally stressful situations in resolving the client’s issues
  • Team Player, able to work in a team environment with shared goals and accountabilities
  • Understands the business impact of escalated incidents and service requests
  • Positive impact – performs in a manner that makes a strong positive impression on others, e.g., high energy level, a problem-solving approach, and the ability to act with a sense of urgency when the situation demands it
  • Willingness to work in an environment with flexible schedules that is driven by client commitments and high volumes
  • Relationship builder – constructs, maintains, nourishes relationships with all stakeholders
  • Proactive in acquiring information to develop new skills to improve job performance. Grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive manner
  • Knowledge of iFAST Desktop system, iFAST Base & Surround Products would be an asset
  • Knowledge of Financial Mutual Fund Record Keeping beneficial
  • Working Conditions

    Employee working hours consist of various shifts. Hours of operation are from 8 : 00 am-8 : 30 pm Mon-Fri. Overtime may be required based on business needs.