Resource • laval qc
Service Delivery Manager – Azure Cloud Infrastructure & Operations.Required Skills & Experience.Proven experience in Service Delivery Management within enterprise environments.Experience ma... Show more
Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ... Show more
Are you passionate about your field? Are you looking for a work environment where you can meet challenges, innovate, use state-of-the-art tools and collaborate with experts from various sectors?.Co... Show more
Lighthouse Lab Services is currently seeking a dedicated and detail-oriented.R&D Bioanalytical Scientist / LC-MS Leader.Role open to Canadian citizens or permanent residents.Our client is seeki... Show more
Heures de travail: 40 hours per week.College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Estimate costs of installing equipment.Prepare sales or other ... Show more
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Develop analyses that identify emerging trends, explain business performance and support decision-making across the insurance portfolio.Build analytical solutions that improve the monitoring of bus... Show more
Monday to Friday, shifts, including a 30-minute unpaid meal break.Open to Heavy Equipment and Diesel Technicians.Help build and lead a new internal MHE maintenance program.Lineage is building an in... Show more
JSG CPA is looking for a candidate to join our growing team.We value our team members and offer an exceptional work environment and plenty of flexibility.At JSG CPA, our most valuable resource is o... Show more
Our branded retail team is at the heart of our success.We represent the welcoming spirit of our company.Our retail teams are outgoing and approachable individuals who understand how our products an... Show more
Provides a broad range of service / advice support to representatives and is responsible for resolving escalated issues with customer / partners.Provide courteous, efficient, and professional custo... Show more
Ensure the quality control of images intended for the website and become a go-to resource for visual standards by applying established guidelines, training, and best practices.Work closely with the... Show more
Nous sommes un prestataire de premier plan spécialisé dans l'application de revêtement de surface en poudre électrostatique.Nous fournissons également des services de fabrication et d'assemblage de... Show more
Pay at Intact is about much more than just salary.Multiple benefits offered to support.Wellness account and much more.Share plan & other savings: up to.Employee Share Purchase Plan (ESPP) – with In... Show more
On behalf of our client, we are looking for a hands-on and results-driven.In this role, you will play an integral part of the site operations.You will own the entire lifecycle of our inventory—from... Show more
At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more
DAY; MONDAY to FRIDAY - 08:30 to 16:30.Communications and Marketing, 1333, Boul.Reporting to the Deputy Director of the Communications and Marketing Department, you are responsible for the planning... Show more
The client is opening three identical procedure writer positions, attached to knowledge management, to support the first release of a project modernizing the individual insurance ecosystem.The cent... Show more
Join a team transforming the future, one project at a time! At CIMA+, our Strategic Consulting team is actively shaping a more sustainable world.Driven by innovation and commitment, it plays a key ... Show more
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years.How does the magic happen? The journey starts w... Show more
Service Delivery Manager – Azure Cloud Infrastructure & Operations
Required Skills & Experience
• 8+ years of overall IT industry experience.
• Proven experience in Service Delivery Management within enterprise environments.
• Experience managing onsite and offshore delivery models and distributed teams.
• Strong customer-facing experience, including stakeholder and escalation management.
Technical Skills
• Azure Cloud Infrastructure (IaaS & PaaS)
• Azure Operations and Governance
• Incident, Problem, Change, and Service Request Management
• Service Level Management (SLM)
• Operational Reporting and Performance Monitoring
• Cloud Infrastructure Operations
• Risk and Compliance Management
Leadership Skills
• Team Leadership and People Management
• Stakeholder Management
• Conflict Resolution and Escalation Handling
• Resource Planning and Workforce Management
• Continuous Service Improvement
Preferred Qualifications
• ITIL Foundation Certification or higher.
• Microsoft Certified: Azure Administrator Associate.
• Microsoft Certified: Azure Solutions Architect Expert.
• Experience supporting cloud transformation and modernization programs.
• Familiarity with automation, DevOps practices, and cloud governance frameworks.
Key Responsibilities
• Serve as the primary point of contact for clients on all service delivery and operational matters.
• Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
• Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
• Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
• Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.
