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Quantitative analyst • levis qc

Last updated: 6 days ago

Solutions Analyst

MaarutQuebec City, QC, ca
Full-time

The client is seeking a Solutions Analyst specializing in requirements analysis, with expertise in customer contact centers, and whose key differentiating experience is Genesys Cloud CX, deemed ess... Show more

Conseiller(-ère) en processus

Solution SFTQuébec City, QC, CA
Full-time
Quick Apply

Solution SFT cherche un(e) .Conseiller(-ère) en processus ,.Effectuer la description des processus dans le but de les documenter (selon les standards de modélisation des processus);.Réali... Show more

Associate Portfolio Manager

Royal Bank of Canada>QUÉBEC, Canada
Full-time

RBC Phillips, Hager & North Investment Counsel.Associate Portfolio Manager works with experienced investment counsellors to construct customized investment strategies for high-net-worth individuals... Show more

Analyste financier·ère

N. Harris Computer Corporation - CADQuebec City, CA
Full-time

Analyste financier C'est votre chance de rejoindre une organisation en évolution rapide avec une présence importante, stable et en croissance constante dans l'industrie du logiciel! En tant ... Show more

Analyste financier·ière Sénior

ACCEO Solutions Inc.Quebec, Canada
Full-time

C'est votre chance de rejoindre une organisation en évolution rapide avec une présence importante, stable et en croissance constante dans l'industrie du logiciel!.En tant qu’Analyste financier·ière... Show more

Business Analyst – Process Management et Integration

Randstad CanadaQuébec, Quebec, CA
Temporary
Quick Apply

Within the IT Integration Office, the Business Analyst – Process Management & Integration (M&A) serves as a critical liaison in the strategic integration of new subsidiaries on an internati... Show more

Conseiller principal, prestation des services - Canada seulement (Senior Advisor, Service Delivery

Dell, Inc.QC, QC, CA
Full-time

Analyste principal, prestation des services (Canada seulement) Les clients de Dell Technologies comptent sur nos produits et services pour faire progresser leurs activités.C'est pourquoi nou... Show more

Conseiller en intelligence d’affaires

TEHORAQuébec City, QC, CA
Full-time
Quick Apply

TEHORA est présentement à la recherche d’.Sans être exhaustifs, voici les services et livrables que devra fournir la personne retenue :.Analyser les besoins en intelligence d’affaires et recommande... Show more

Software Quality Analyst - Civil Engineering Tools

Bentley SystemsQuebec, Queb, CA
Full-time

Bentley strives to support colleagues’ development and provide opportunities for them to achieve their career aspirations in alignment with Bentley objectives and strategy.To foster colleague devel... Show more

Ingénieur.e, hydrologie ou hydraulique

BBAQuébec, QC, CA
Permanent

Votre futur rôle au sein de notre équipe.Les champs visés par ce poste comportent l’étude des bassins versants, l’étude des lacs et des cours d’eau ainsi que la gestion quantitative et qualitative ... Show more

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Solutions Analyst

Solutions Analyst

MaarutQuebec City, QC, ca
6 days ago
Job type
  • Full-time
Job description
Job Description

Job Description:

  • The client is seeking a Solutions Analyst specializing in requirements analysis, with expertise in customer contact centers, and whose key differentiating experience is Genesys Cloud CX, deemed essential to the mandate. The job description focuses on producing documentation at each stage of the delivery cycle, from requirements analysis to post-implementation support, indicating an operational documentation producer rather than a strategist.
  • The role involves both project and operational aspects of contact centers, so the candidate must be comfortable with both delivery and maintenance. The recurring terms "requirements analysis," "documentation building," "acceptance testing," "integration testing," and "production deployment" confirm that the core of the position is business analysis applied to a contact center platform. This should not be confused with a Genesys technical integrator or configurator without an analysis component, nor with a project manager, nor with a solutions architect.


Requirements

Mandatory:

  • Relevant experience with Genesys Cloud CX contact center products
  • Major experience in business requirements and solution analysis
  • Minimum 3 years of relevant experience
  • College or university degree, or equivalent
  • Proficiency in spoken and written English


Desirable:

  • Experience producing documentation throughout the full delivery lifecycle (analysis, design, testing, deployment)
  • Strong analytical, writing, and synthesis skills
  • Ability to work independently in a complex environment


Asset:

  • Industry experience in insurance or financial services
  • Experience working in both project and operational environments



Requirements
Mandatory: Relevant experience with Genesys Cloud CX contact center products Major experience in business requirements and solution analysis Minimum 3 years of relevant experience College or university degree, or equivalent Proficiency in spoken and written English Desirable: Experience producing documentation throughout the full delivery lifecycle (analysis, design, testing, deployment) Strong analytical, writing, and synthesis skills Ability to work independently in a complex environment Asset: Industry experience in insurance or financial services Experience working in both project and operational environments