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Program director • banff ab

Last updated: 2 days ago

Reservations Coordinator

Mike Wiegele Helicopter SkiingHarvie Heights, Alberta, Canada
Full-time

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.At Mike Wiege... Show more

 • Promoted

Line Cook - The Eddie Burger & Bar

Banff Hospitality CollectiveBanff, AB, CA
CA$19.00 hourly
Full-time
Quick Apply

We’re seeking Line Cooks to join us at The Eddie! Eddie Burger is a small retro diner space with a big personality.Pull up a barstool, but get here fast - there's only 45 of them! Eddie loves burge... Show more

Conference Services Manager

Banff Centre for Arts and CreativityBanff, AB, Canada
CA$51,731.00 yearly
Full-time

Banff Centre is the perfect location for meetings, conferences and events.Offering full-service meeting and conference facilities, we specialize in providing meeting facilities, programming, and se... Show more

Dishwasher - Banff Hospitality Collective

Banff Hospitality CollectiveBanff, Alberta, Canada
CA$17.00 hourly
Full-time

We’re seeking Dishwashers to join us in Banff! Banff Hospitality Collective or as we like to call it ‘BHC’, is a multi-concept restaurant and entertainment company with 16+ venues and counting.All ... Show more

Restaurant General Manager71000

CorecruitmentBanff, Alberta, Canada
CA$71,000.00 yearly
Full-time

Benefits: Vision care, dental care, full benefits package, pension plan, staff accommodation, travel discounts.I am hiring on behalf of a leading luxury mountain resort in Banff seeking an experien... Show more

Director, Front Office

FAIRMONTBanff, Alberta, Canada
Full-time +1

Representing The Fairmont Banff Springs through excellence in guest service.Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning ... Show more

Store Manager - Specialty Retail

JRoss RecruitersAlberta, BANFF
Permanent

Oversee the daily operations of a premium retail boutique.Lead the successful launch and ongoing performance of the Banff location.Drive sales, profitability, customer engagement, and overall store... Show more

Experienced Prep Cook - The Bison Restaurant + Terrace

Banff Hospitality CollectiveBanff, Alberta, Canada
Full-time

We’re seeking a Prep Cook to join us at The Bison! Named in Trip Advisor's top 10 Canadian fine dining restaurants and OpenTable's Top 100 Restaurants in Canada, we proudly feature regional, season... Show more

Dishwasher - The Maple Leaf

Banff Hospitality CollectiveBanff, Alberta, Canada
CA$20.00 hourly
Full-time

We’re seeking a full-time, salaried Dishwasher to join us at The Maple Leaf! Mountain view dining, local hospitality and excellent food in the heart of downtown Banff.The Maple Leaf is an iconic la... Show more

Line Cook - LUPO Italian

Banff Hospitality CollectiveBanff, Alberta, Canada
CA$20.00 hourly
Full-time

We’re seeking an experienced Line Cook to start this June at Lupo Italian! Ranked 6th in Canada's 100 Best Top 10 New Restaurants in Canada, 2023.Friends and family unite in Little Banff Italy! Lup... Show more

Quality Assurance Manager

AmrizeBanff, Alberta, Canada
Full-time

Join Amrize as a Quality Assurance Manager and help construct what's next.If you're ready to put your skills to work on projects that matter - and build a career with a company that's building Nort... Show more

 • Promoted

Engineering Lead

EMBLEMSBanff, Alberta, Canada
CA$80,000.00 yearly
Full-time +1

The Engineering Lead plays a vital role in maintaining and elevating the hotel’s infrastructure and technical performance, ensuring every system functions seamlessly to support guest comfort and op... Show more

Seasonal Resort Attendant

Mobilize ConnectBanff, Alberta, Canada
Full-time

Are you a hospitality professional or adventurer looking for your next big move? .Our dynamic and diverse team is hiring various roles in resorts and restaurants across the country!.The i... Show more

Line Cook - Pizzeria Sophia

Banff Hospitality CollectiveBanff, Alberta, Canada
CA$20.00 hourly
Full-time

We’re seeking Line Cooks to join us at Pizzeria Sophia! Pizzeria Sophia is your new old favourite.Modern Italian celebrating the warm, comforting classics you crave.A chef-driven approach to pizza,... Show more

Line Cook - The Bison Restaurant + Terrace

Banff Hospitality CollectiveBanff, Alberta, Canada
CA$20.00 hourly
Full-time

We’re seeking a Line Cook to join us at The Bison! Named in Trip Advisor's top 10 Canadian fine dining restaurants and OpenTable's Top 100 Restaurants in Canada, we proudly feature regional, season... Show more

Housekeeping Opportunities - (August Start - Seasonal)

AccorHotelBanff, Alberta, Canada
Full-time +1

First impressions are everything! As a part of our Housekeeping Department with the Fairmont Banff Springs Hotel you will have the opportunity to create lasting memories for every Guest by ensuring... Show more

Director of Front Office

AccorFairmont Banff Springs, Banff, Canada
Full-time +1

Join the team at Fairmont Banff Springs.Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, a... Show more

Key holder - retail store

Canna CabanaBanff, AB, Canada
Full-time +1

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Are you available to start on the date listed in the job posting?.Do you have experience working in... Show more

Food & Beverage Manager

CMH Heli-SkiingHarvie Heights, Alberta, Canada
Full-time

We work hard, we play hard, and we have the best time doing it.Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the wor... Show more

 • Promoted

Event Audio Visual Technician - Fairmont Banff Spring - Full-time

EncoreBanff, CAN
CA$19.70 hourly
Full-time

A Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.Thi... Show more

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Reservations Coordinator

Reservations Coordinator

Mike Wiegele Helicopter SkiingHarvie Heights, Alberta, Canada
5 days ago
Job type
  • Full-time
Job description
Year Round

About the Company:

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.

At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year. We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.

Our culture is built on positive attitudes, ambition, and a passion for skiing. Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.

Position: Reservations Coordinator

Type: Full Time, Year Round

Location: Blue River, BC

Reports to: Sales & Guest Relations Manager

Overview:

Directly responsible for administrative and reservations related functions within the Reservations Department. Responsible for serving customers via the telephone, email, and in person. Accountable for dealing with guest inquiries, bookings, and requests. Ensure communication flow is maintained for relevant issues to all interested parties. Assist with weekly reports.

Responsibilities:
  • The Reservations Coordinator is responsible for the functions and activities occurring during the day-to-day business in the reservations department.
  • Know products and services & be an information expert.
  • Maintain awareness of new products and services, and competitor activities.
  • Maintain guest data bank by entering potential guests, updating existing guest profiles, adding notes & special requests that pertain to any department.
  • Maintain accurate guest reservations including but not limited to package type, dates and ski days, price, number of people, applicable incentives and discounts, accurate tax, adding notes & chalet, guide, and other special requests that pertain to any department, and arrival forms. Periodically check for missing information.
  • Assist in maintaining and updating reservations computer modules and databases including RDP and other applicable software systems.


Communication
  • Extensive guest correspondence through:
    • Phone management (answering, making calls, follow-up on voicemails) for the Reservations department lines and direct phone line. It is crucial that all calls are answered promptly and with enthusiasm.
    • Email management of personal and shared accounts.
  • Actively participate in timely communication and follow-up to guests and potential guests.
  • Exceed guest expectations and anticipate guest needs to leave (potential) guests feeling cared for and with the "Feel Good Factor".
  • Body Language/Communication
    • Most of the communication that we relay to others is done through body language, especially through smiling and eye contact.


Payments
  • Receiving and posting payments.
  • End of the day cash out report.
  • Ensure reservation discounts are applied at correct times (at time of booking vs. after full payment).
  • Mailing out payment reminders to secure payments are received by due dates.
    • Within 1 week of the deposit deadline.
    • 2 weeks prior to Full Payment deadline.
  • Follow up on overdue payments.
    • Release “on hold” reservations when payments are not received and confirming the release with guests.
    • With manager approval, a payment extension can be provided.
    • If applicable, offer seats to guests on the waitlist or notify colleagues with guests on the waitlist.


Follow up
  • Follow up with guests that have credits on file to generate more bookings.
    • Follow up mid-summer, at the start of the season, and mid-season to encourage guests to use the credit for a trip.
    • At the end of the season, forfeit the credit and inform the guest of this.
      • With manager approval, an extension for the credit deadline can be provided. Inform the guest of this, if applicable.
  • Follow up with guests within 1 week of their departure.
    • Set up re-bookings and confirm with guests.
    • Contact remaining guests to thank them for their stay, ask for feedback on experience, and reiterate rebooking incentive(s) and deadline as well as other applicable incentives.
  • Participate in annual spring follow up after the season ends through calls and emails.
    • Follow up with guests that have not rebooked for a future trip.
    • Follow up with inquiries that did not materialize in a booking.
  • Crisis Management: Ensure no unauthorized communication with the media.
  • Emergency Response: participate in emergency planning, emergency simulations, and possible real-life emergencies as part of the emergency response plan.
  • Anticipate Guest Needs - Always look for ways to serve our clientele more than they expect. In doing so, it helps them to know that you care, and it will leave them with the "Feel Good Factor" that we are searching for.
  • Liability Waiver Management (10 weeks prior to guests’ arrival).


The accountabilities listed above are provided as examples of areas of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the company.

Qualifications :
  • 3 to 5 years of experience in customer service, reservations, and sales.
  • A certificate or diploma in a related field is preferred.
  • Experience in all aspects of customer service.
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.
  • Demonstrated knowledge of sales practices, and exceptional customer service and sales skills.
  • Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.
  • Able to effectively communicate both verbally and in writing.
  • Ability to coordinate and organize meetings, exhibits, and other events.
  • High level of proficiency with resort booking software, customer relationship management software, and Microsoft Teams and Excel.
  • Must have a strong knowledge of written and spoken English.
  • Knowledge of a second language (preferably German): spoken & written is an asset.
  • Ski industry knowledge.
  • Dynamic and energetic personality.


Working Conditions :
  • Some travel may be required.
  • Manual dexterity required to use desktop computer and peripherals.
  • Lifting or moving up to 20lbs may be required.
  • Long hours of work, putting in additional time, may be required to meet business needs (overtime as required)


Benefits of Employment Include:
  • Subsidized staff accommodation in private or shared residence
  • Fitness center
  • Family and friends’ discounts
  • In-house training and development programs
  • Employee Assistance Program
  • 30% off retail items in our specialized boutique
  • Eligible for Health and Dental and RRSP after 3 months


Additionally, During Winter:

  • Staff meal plan
  • Discounted rates at various hotels in Kamloops, Jasper, and Vernon
  • Staff rate for on-site massage therapy
  • Opportunities to helicopter ski
  • Ski passes to Marmot Basin in Jasper, AB
  • World Renowned IKON/AMC Ski Pass
  • Guaranteed adventure!


Compensation : $23-26 per hour based on experience and qualifications