Procurement • markham on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Murata Power Solutions is powering what's next in high-performance, sustainable power conversion.We focus on two of the most transformative technology markets: Server, Storage, and Networking (SSN)... Show more
Firm-wide ownership of the proposal and pursuit process across all sectors.The Proposal Manager owns the process of producing PRI's proposals and bids: the RFP, RFQ, and RFEI responses that win the... Show more
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The role provides leadership across multidisciplinary design teams, ensuring alignment of technical requirements, project schedules, commercial objectives, and quality standards throughout project ... Show more
When you care deeply about the work you do, it’s rewarding to see it through from concept to completion.We partner with clients to provide both program management and construction management to str... Show more
Huawei Canada has an immediate permanent opening for a Procurement Manager.From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical support for... Show more
Position: Technical Procurement Specialist.Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, O... Show more
Project Manager – ICI Interior Construction.Our client is an established ICI construction firm specializing in commercial interior projects.Their work includes office renovations, commercial ... Show more
At Black & Veatch, our employee-owners go beyond the project.For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessib... Show more
Our Markham-based client, is technology and manufacturing company specializing in advanced cooling and heat transfer solutions that improve production efficiency, preserve product quality, and redu... Show more
With the addition of 224 new care beds at the Dr.Paul Woo Long-Term Care Centre, we now operate a total of 1,001 beds across five locations, making us the largest non-municipal, non-profit long-ter... Show more
Purchasing Administrator (Mandarin speaking proficiency is an asset) – Amico Accessories.The Purchasing Administrator is responsible for providing administrative and operational support to the Purc... Show more
ESSENTIAL DUTIES AND RESPONSIBILITIES.Manage and maintain project schedules, deliverables, and submittal requirements while working closely with the project management and engineering teams.Coordin... Show more
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance.From roads to rail, airports to ports, we build some of the most important projects that conne... Show more
United Nations University (UNU).The United Nations University (UNU) is a global think tank and postgraduate teaching organization within the United Nations System.UNU engages in policy-relevant res... Show more
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.A... Show more
This is a fixed term contract for 6 months.To provide and be responsible for sourcing chemicals, selected consumables and negotiating pricing from suppliers in the most economical way, whilst meeti... Show more
The Property Services Assistant supports the Property Department by coordinating internal and external resources to ensure efficient service delivery.Reporting to the Property Manager and receiving... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
