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YOUR NEXT CHALLENGE
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Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.
WHAT YOU NEED TO SUCCEED
Beginner to Intermediate knowledge in most, but not all of the following:
-MS Windows 10/11
-MS Windows Server
-MS O365
-MS SCCM
-Managing objects in a Windows Active Directory environment
-Laptop/desktop hardware
A basic understanding of the following would be considered an asset:
-Help Desk Analyst
-VOIP Systems
-Networking hardware and configuration
-VMWare
-Server and storage area network hardware
-ITIL concepts
-MS Azure
Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint.
YOUR WORK SCHEDULE:
#LI-MJR1
Compensation Statement
In accordance with applicable legislation, the expected compensation includes base salary and potential bonus opportunity. Your individual pay will reflect your skills and experience while remaining competitive within the local market.
Minimum Compensation:$73,000Maximum Compensation :$97,000
Job
:Information Technology
Primary Location
:Ontario-Timmins
Organization
:Agnico Eagle Mines
Schedule
:Full-timeShift Schedule:5/2Employment Type Code:Salaried
Posting End Date
:Nov 11, 2026, 11:59:00 PM
