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Pilates instructor • brampton on

Last updated: 2 days ago

Shift Supervisor, Rider Operations

businessIn-person
Full-time

HireArt is helping an on-demand, autonomous ride-hailing company hire a Shift Supervisor, Rider Operations to supervise a rider operations team.You will ensure operators are following the correct w...Show more

Instructor - Paralegal

CDI CollegeBrampton, ON, CA
Part-time

CDI College is Canada's largest private college network with over 50 years of educational excellence with 23 campuses in British Columbia, Alberta, Ontario, Quebec and Manitoba.Our innovation and d...Show more

Group Fitness Instructor

Crunch Fitness CanadaWoodbridge, ON, CA
Part-time

Come join us and become part of the greatest growth story to ever be told in the fitness industry.Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment whi...Show more

Instructor-PSW Clinical Program-Toronto

CIMT CollegeToronto, Ontario, Canada, M9V 5B5
Full-time
Quick Apply

CIMT College is registered as a Ontario Career College under the Ontario Career Colleges Act, 2005 and is a member of Career Colleges Ontario and National Association of Career Colleges.Since 1998,...Show more

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Shift Supervisor, Rider Operations

Shift Supervisor, Rider Operations

businessIn-person
19 days ago
Job type
  • Full-time
Job description

Job description

HireArt is helping an on-demand, autonomous ride-hailing company hire a Shift Supervisor, Rider Operations to supervise a rider operations team. You will ensure operators are following the correct workflows and approved procedures that support our customers.

In this role, you’ll be a hands-on leader, working alongside your team daily to ensure all software and hardware tests are executed to high standards. You will collaborate closely with other leaders within fleet operations to safely and efficiently drive day-to-day vehicle fleet operations.

The ideal candidate is a disciplined team player with a strong sense of ownership and a commitment to safety, operational excellence, and team development.

As Shift Supervisor, Rider Operations, you'll:
  • Uphold a safety-centric, inclusive, and open-communication culture.
  • Complete all assigned administrative tasks
  • Support operators in day-to-day operations during live calls with riders or during asynchronous support.
  • Support testing missions.
  • Share best practices in real time with operators.
  • Escalate service issues and operational areas of improvement to Leadership.
  • Become a subject matter expert on all proprietary software related to RiderOps.
  • Motivate and mentor peers to execute and deliver to the client's high standards.
  • Act as a “player/coach” by regularly supporting day-to-day operations as a Rider Operator.
  • Act as first point of contact to support escalations that may come from, but not limited to, Emergency Services, customer complaints, and service reports.

Requirements

  • 2+ years of Customer Service Experience as a leader or similar experience
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality
  • Proven ability to problem solve and improve operational efficiency
  • Proactive mindset and resourcefulness
  • Strong written and verbal communication skills to coordinate with customers, team members and management to explain technical issues
  • Able to manage ambiguity and remain customer focused to ensure our riders and teams are supported in a timely manner

Preferred Skills:
  • 2+ years of experience in autonomous vehicle operations, fleet operations, or similar large-scale operational environments
  • Experience as an instructor, team lead, or supervisor within an operations team, or equivalent leadership experience
  • Experience leading or managing cross-functional teams

Benefits:
  • Pre-tax commuter benefits
  • Employer (HireArt) Subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service)
  • Flexible Spending Account for healthcare-related costs
  • HireArt covers all costs for short and long-term disability and life insurance
  • 401k package

Commitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Foster City, CA area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.