Our client is searching for an Intermediate Avaya Specialist to support the programming of a PBX and CM systems migration project to new Avaya Platform.

Initial 18-month contract with possibility of extension, Fully remote position.

Responsibilities :

• Conduct customer station reviews, determine end-user requirements, and establish voicemail necessities. Assess porting prerequisites, and cross-reference existing resources with needs. Compile a station review document, engage in dial plan formulation, develop station templates, and design voicemail templates.
• Program user endpoints, voicemail boxes, menus, and call center agent endpoints.
• Prepare a complete design package for the installation team, including cut sheets and floor plans.
• Generate customized documentation for customer education and call flow design.
• Facilitate administration and end-user training.
• Deploy branch survivable servers at remote sites, patch them, and register them to the core network.
• Gather IP address information from customers for onsite components.
• Collaborate with third-party vendors to integrate any third-party applications.
• Manage server and software deployment or upgrades.
• Oversee dial plan and call routing on CM, SM, and SBCs.
• Handle trunk configuration and testing.
• Facilitate Day 2 handoff and knowledge transfers.
• Oversee dial plan and call routing on CM, SM, and SBCs.
• Handle trunk configuration and testing.

Must-Haves :