Parts manager • toronto on
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At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
About the job
At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
What’s in it for you?
Regular business hours
Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
Career development and training opportunities
Life insurance, disability and wellness program
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
Paid vacation and sick time and day off on your birthday!
Bonus programs that include annual performance and profit sharing
Employee discounts on top brands of plumbing and HVAC/R products
Education reimbursement for employees
Employee referral program
Safety shoe reimbursement
What you will do:
Records and processes inquiries received by mail, telephone and/or through personal customer contact.
Provides pricing, availability and schedule information within established guidelines.
Suggests additional or alternative products or services that meet the customer needs.
Researches and obtains resolution of a variety of customer complaints and issues.
Serves as a communication link between the customers and sales staff to assure responsiveness
Tracks order activity and alerts appropriate staff of any potential delivery problems
Expedites the delivery of specific orders
Call customers when necessary to advise shipments delay and/or information necessary to process orders
What you will bring:
Knowledge of plumbing parts and service is required
High level of commitment to exceptional customer service
Proven experience in developing innovative Customer Service initiatives
Ability to be tactful and diplomatic with customers
Consistently meeting deadlines within a fast-paced work environment and works effectively within time constraints
Strong analytical and problem-solving skills
Excellent interpersonal skills with demonstrated success working in a team environment
Excellent communication skills, both oral and written
Demonstrated initiative with the ability to work in a collaborative team based environment
Highly organized in prioritizing work and multi-tasking
Shift: Monday - Friday and working every other Saturday OR Tuesday to Saturday.
Vacancy Status: Existing position
Compensation: 50-55k (Salary + 4% PSP)
