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Last updated: 3 days ago
Customer Experience Specialist

Customer Experience Specialist

Linen ChestLaval, Canada
Full-time
Quick Apply
Join Our Team as a Customer Experience Specialist!.Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Experience Specialist

Customer Experience Specialist

Protective Industrial ProductsLaval, QC, Canada
Full-time
PIP Canada, membre d'une organisation mondiale dont le siège social canadien est situé à Laval (Québec), est un important fournisseur de protection des mains et d...Show moreLast updated: 30+ days ago
Opérateur de machines laser avec expérience

Opérateur de machines laser avec expérience

Services de Gestion Quantum LtéeLaval, Quebec, Canada
Permanent
Poste : opérateur de machines laser avec expérienceLieu de travail : LavalSalaire : de départ entre 22 $ et 30 $ l'heureHoraire : jour Nous sommes à la recherche de notre prochain opérateur de mach...Show moreLast updated: 30+ days ago
Remote Work – No Experience

Remote Work – No Experience

OCPASaint-Jérôme, Quebec, CA
Remote
Part-time +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
Manœuvres avec expérience

Manœuvres avec expérience

Top CouvreursBlainville, QC, CA
Full-time
Nous recrutons des manœuvres expérimentés pour la saison 2025! 🔨 Top Couvreurs est à la recherche de manœuvres expérimentés pour rejoindre son équipe dynamique sur la Rive-Nord de Montréal.Si tu ...Show moreLast updated: 30+ days ago
Guest Experience Leader

Guest Experience Leader

McDonald'sLaval, Quebec, Canada
Full-time
We are more than just your local restaurant.We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.Canadian famili...Show moreLast updated: 30+ days ago
Agent(e)-conseil - Expérience membre et client

Agent(e)-conseil - Expérience membre et client

UmanicoSaint-Jérôme, Quebec, Canada
Permanent
Offre d'emploi : Agent(e)-conseil - Expérience membre et client Tu rêves d'une carrière dans le domainefinancier avec de réelles possibilités d'avancement ? Umanico est à la recherche d'Agent(e)s-...Show moreLast updated: 30+ days ago
  • Promoted
Data Entry Clerk (Remote) - No Experience Required

Data Entry Clerk (Remote) - No Experience Required

ApexFocusGroupLaval, QC, Canada
Remote
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Data Entry experience needed.Data Entry Clerk Work From ...Show moreLast updated: 30+ days ago
Earn automatically with your 3D Mall.Activate it for $19.90.This is work from home online with guaranteed earnings.No experience required.

Earn automatically with your 3D Mall.Activate it for $19.90.This is work from home online with guaranteed earnings.No experience required.

ClubshopLaval, Quebec
Remote
Full-time
Working online with ClubShop Rewards means working alongside a reliable, modern, and dynamic company, serving consumers and companies all over the world. ClubShop Rewards has been offering a serious...Show moreLast updated: 30+ days ago
Gestionnaire d'expérience de scene

Gestionnaire d'expérience de scene

SephoraLaval, QC, CA
Full-time
Chez Sephora Canada, notre passion est de trouver et de partager la beauté à travers le monde.Nos constantes innovations, notre aptitude à déceler et à lancer les tendances et notre effort à offrir...Show moreLast updated: 12 days ago
  • Promoted
Customer Experience Specialist

Customer Experience Specialist

The Hiring Method, LLCLaval, QC, Canada
Full-time
Hybrid after 3-month training (3 days onsite, 2 days remote).MondayFriday (either 8 : 00 AM 4 : 30 PM or 8 : 30 AM 5 : 00 PM, fixed schedule). CAD annual base salary (hourly, overtime eligible).Deliver Crit...Show moreLast updated: 3 days ago
Remote Market Research Panel - Call Center Agent Welcome - No Experience

Remote Market Research Panel - Call Center Agent Welcome - No Experience

Apex Focus GroupLaval, Quebec, Canada
Remote
Full-time +1
Remote Market Research Panel - Call Center Agent Welcome (Part Time / Full Time) - No Experience.Our company is looking for qualified candidates to take part in paid national and local focus groups...Show moreLast updated: 30+ days ago
Digital Experience Consultant

Digital Experience Consultant

CIE_101 Beneva Inc.h,Parizeau, rue Jacques,Quebec
Full-time
Beneva entame le prochain chapitre de son développement, et nous sommes à la recherche d’une personne collaborative démontrant du leadership et une capacité à obtenir la collaboration des partenair...Show moreLast updated: 30+ days ago
Responsable de l'expérience Client / Client Experience Leader

Responsable de l'expérience Client / Client Experience Leader

Harry RosenLaval
Full-time
It's fun to work in a company where people truly BELIEVE in what they're doing!.Responsable de l'expérience Client.Opportunités de gestion de la vente au détail. Harry Rosen est un détaillant de vêt...Show moreLast updated: 30+ days ago
Agent(e)-conseil - Expérience membre et client

Agent(e)-conseil - Expérience membre et client

UMANICO industrielLaval, QC, CA
Full-time
Umanico – Le talent à la bonne place!.Umanico souhaite embaucher des Agent(es)-conseil - Expérience membre et client pour réaliser des mandats de remplacement pour son partenaire Desjardins.Tu souh...Show moreLast updated: 30+ days ago
Remote Account Manager - Experience Required ($38+ per hour)

Remote Account Manager - Experience Required ($38+ per hour)

JumpCrewLaval, Quebec
Remote
Full-time
If you're passionate about digital advertising, love outbound sales, and want to make an impact with one of the world’s most engaged platforms, we want to hear from you.We’re looking fo...Show moreLast updated: 11 days ago
Work from home Customer Service - No experience required

Work from home Customer Service - No experience required

TSCLaval, Quebec
Remote
Full-time
Today's Shopping Choice is seeking dedicated, experienced English Sales and Service Associates to work from home.The English Sales and Service Gig is responsible for responding to and providing bes...Show moreLast updated: 30+ days ago
Directeur(trice) de l'expérience patient

Directeur(trice) de l'expérience patient

GSE CanadaLaval, QC, ca
Full-time
Directeur(trice) de l'expérience patient.Êtes-vous passionné(e) par le domaine de la santé et souhaitez-vous jouer un rôle clé dans l’expérience des patients ?. Rejoignez une organisation différente...Show moreLast updated: 12 days ago
Customer Experience Specialist

Customer Experience Specialist

Linen ChestLaval, Canada
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

  • Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
  • Monitor performance metrics and implement improvements based on customer insights.
  • Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

  • Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.
  • Troubleshoot technical issues and enhance the platform’s usability for the team.
  • Be the go-to resource for customer service team members needing platform support.
  • 3. Social Media & Online Reputation Guru :

  • Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.
  • Address feedback on review sites like Google, Yelp, and Trustpilot
  • Escalate complex issues to the appropriate teams and ensure resolutions are achieved.
  • 4. Content Creator Extraordinaire :

  • Develop and maintain knowledge base articles, chatbot scripts, FAQs, and response templates that align with our brand’s tone.
  • Keep all content updated to reflect current policies, offerings, and trends.
  • 5. Data-Driven Innovator :

  • Track key performance metrics for digital platforms and analyze data to identify improvement opportunities.
  • Provide actionable insights to enhance efficiency, response times, and customer satisfaction.
  • 6. Collaborative Team Player :

  • Partner with customer service, marketing, and e-commerce teams to ensure digital interactions support broader business goals.
  • Act as the voice of the customer, sharing feedback to drive service improvements.
  • Qualifications

    What We’re Looking For :

    Education :

  • Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).
  • Experience :

  • 2-4 years in customer service, digital communication, or e-commerce support roles.
  • Hands-on experience with customer service platforms and chatbot tools like Dixa, Zendesk or LiveChat.
  • Skills :

  • Strong written communication with impeccable attention to detail in both English and French.
  • Familiarity with social media management tools like Hootsuite or Sprinklr.
  • Analytical mindset with the ability to interpret data and recommend solutions.
  • Key Attributes :

  • Customer-focused, proactive, and always ready to solve problems.
  • Resourceful, adaptable and eager to embrace new tools and technologies autonomously.
  • Collaborative spirit with a drive to work across teams and achieve shared goals.
  • Additional Information

    Why Join Us?

  • Be part of a team that values innovation, collaboration, and exceptional customer experiences.
  • Opportunity to grow your career in a supportive and dynamic environment.
  • Play a key role in shaping how customers interact with a leading brand in the e-commerce space.
  • If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together