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Network support engineer Jobs in Halifax, NS

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Network support engineer • halifax ns

Last updated: 3 days ago

Field Support Analyst

Halifax Regional MunicipalityHalifax, NS
Full-time +1

Halifax Regional Municipality is inviting applications for the permanent, full-time position of Field Support Analyst in Information Technology.Halifax Regional Municipality (HRM) is committed to r... Show more

Shift Engineer

Events EastHalifax, NS, CA
Permanent

THE ORGANIZATION:At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office.Our people and our community make us the favou... Show more

Retail Support Executive

Brand MomentumHalifax, Nova Scotia, Canada
CA$27.00 hourly
Part-time

Retail Support Executive (Territory-Based).Contract: July 6th till August 30th .We are seeking a high-performing and driven Retail Support Executive (Territory-Based) to bridge the gap between... Show more

Underwriting Support - Account Analyst

Liberty Mutual CanadaHalifax, NS, CA
CA$55,000.00 yearly
Full-time +1
Quick Apply

Toronto, Calgary, Vancouver or Halifax.Team Lead, Underwriting Support.Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company.We offer a broad suite of commercial insur... Show more

Administrative Support

Halifax Regional MunicipalityHalifax, NS
CA$28.41 hourly
Full-time +1

Halifax Regional Municipality is inviting applications for the permanent position of Administrative Support with Halifax Regional Police.Halifax Regional Municipality (HRM) is committed to reflecti... Show more

Technical Support - Work from Home

TeleperformanceHalifax, NS, CA
CA$19.50 hourly
Remote
Full-time +1

Technical Support Representative.You won’t just answer calls — you’ll guide customers through solutions, build trust, and take ownership of the entire customer experience.Technical Support Represen... Show more

Family Support Worker (Counsellor 2AB)

The Government of Nova ScotiaHALIFAX, NS, CA
Full-time

Opportunities and Social Development.Jun-26 ​ (Applications are accepted until 11:59 PM Atlantic Time).Department of Opportunities and Social Development (OSD).Child and Family Wellbeing (CFW), Emp... Show more

Home Support Assistant

Earth Angels Home CareDartmouth, Nova Scotia, Canada
CA$16.75 hourly
Part-time

Make a Real Difference, Every Day! Be a Home Care Angel with Earth Angels in Halifax!.Are you a kind-hearted and reliable person looking for a truly fulfilling role? At Earth Angels Home Care, we'v... Show more

Integrated Logistic Support Analyst

ThalesWilkinson,Halifax
Full-time

Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales.Thales is a business where brilliant people from all over the world come together to share ideas and inspire eac... Show more

Geomatics Technical Support Specialist

BrandtHalifax, CA
Full-time

Brandt is seeking a motivated and technically skilled Technical Support Specialist to join our Engineered Solutions team at our.This position plays a critical role in supporting customers and inter... Show more

Senior System & Network Administrator

Kraken Robotic Systems Inc.Dartmouth, Nova Scotia, Canada, B3B 0J6
Full-time
Quick Apply

Build your career with Kraken Robotics.If innovation drives you, and you want a career that makes a difference to the world, helping humanity overcome the challenges in our oceans – safely, efficie... Show more

IT Desktop Support

NSCAD UniversityHalifax, NS, CA
Permanent

Reporting to the Director, Computer Services, the IT Desktop Support role is responsible for desktop support relating to the administrative computing needs of the faculty and staff of NSCAD Univers... Show more

Support and Test Equipment Specialist

L3Harris TechnologiesShearwater Airport, Nova Scotia
CA$46,000.00 yearly
Full-time

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ... Show more

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Field Support Analyst

Field Support Analyst

Halifax Regional MunicipalityHalifax, NS
5 days ago
Job type
  • Full-time
  • Permanent
Job description

11416BR

Field Support Analyst

Job Posting

Halifax Regional Municipality is inviting applications for the permanent, full-time position of Field Support Analyst in Information Technology.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Reporting to the Manager Client Services, this position is responsible for the resolution, tracking and follow-up of incidents and service requests received via HRM’s ticketing system. The position will provide desktop/ laptop/ tablet, mobile computing, cabling and telephony support, repair and installation to end users and will be responsible for the resolution or escalation to appropriate resource. In addition, this position may provide technical support to the audio visual and Council Technology systems for Halifax Regional Council as needed.

DUTIES AND RESPONSIBILITIES:

  • Provide first class customer service to HRM employees
  • Receive incidents and service requests from the HRM IT Service Desk/ HRM Ticketing System and take appropriate action
  • Record and Maintain inventory and configuration information on HRM technology assets
  • Facilitates proper asset disposal and data destruction according to HRM guidelines
  • Analyze reported problems efficiently and troubleshoot issues to provide solutions
  • Classify and categorize incidents; prioritize incidents to ensure timely resolution through either Tier 1 support or assignments to Tier 2 external service providers
  • Preparation and installation of software and hardware as required; including imaging and software deployment and configuration
  • Follow up on unresolved calls and keep customers advised on progress
  • Notify appropriate resources when a potential major incident or trend has been detected
  • Proactively recommend solutions to other IT staff where required
  • Perform analysis to determine commonly occurring problems and recommend solutions
  • Connection / Patching of network and telephony drops; including: replacing UPS and UPS batteries, request & coordinate cabinet lock changes, mounting of network equipment (configured by network team), notify service desk to order network patch cables as required and maintain patch cables/ closets
  • Point of contact for cabling contractors/service provider for physical access and technical inquiries
QUALIFICATIONS:
Education and Experience:
  • Diploma in Computer Science or related field, or suitable combination of formal education and experience
  • Hold a recognized Help Desk / Service Desk, Desktop Support or Networking designation and be willing to maintain these designations
  • Three years’ experience in an IT environment with software, hardware and network troubleshooting
  • Must have a valid NS Driver's License and access to a vehicle
Technical / Job Specific Knowledge and Abilities:
  • Strong desktop hardware knowledge and troubleshooting skills (e.g. desktop computers, laptops, tablets, mobile devices, network adapters, scanners, printers, plotters, monitors, meeting room technology)
  • Experience providing exceptional service and support
  • Experience with wired and wireless network and telephony troubleshooting
  • Experience using remote troubleshooting tools
  • Ability to develop and implement solutions independently
  • Superior knowledge of common desktop/mobile applications and mobile computing
  • Excellent knowledge of Microsoft Office suite and experience with all Windows operating systems
  • Working knowledge of Active Directory and Microsoft System Center Configuration Manager (SCCM) an asset
  • Analytical thinking and problem solving to identify and assess user/ account/client/system problems resulting from equipment failures, operating system configurations and application errors; recommend and/or initiate solutions using diagnostic hardware and software tools and techniques; recommend effective utilization of HRM computer hardware and software applications
  • Well-developed customer service skills to professionally speak with customers and provide a high-quality service
  • Positive attitude, dedication to problem solving, being patient with customers and supporting them through to resolution; to deliver excellent service the Field Support Analyst must listen and understand end users concerns and be attentive to feedback to continue to improve IT services
  • Strong written skills to prepare documentation and communicate in a professional manner to clients and other internal IT staff
  • Ability to schedule, organize, and prioritize tasks in a high-pressure environment
  • Analytical and evaluation skills to classify and categorize incidents and to notify the Manager and Senior Technical resources of any potential major incidents or trends
  • Investigation of hardware and software to identify deficiencies in hardware, software or network configurations and /or processes
  • Position works within relevant HRM and IT policies, guidelines and directives for the use and development of information & communication technology and delivery of related support services and within well-defined and established practices and procedures for the operation and use of systems, network equipment, hardware, software and peripherals
  • Position works closely with Manager of Client Services, IT Service Desk, Tier 2 support groups, and external support contacts
Security Clearance Requirements: This position will require the successful applicants to pass a security clearance check.