Network support engineer Jobs in Ajax, ON

#LI-DNI JOB DESCRIPTION JOB TITLE Patient Support Program Manager COMPANY Auxilium Health (Hybrid), Oshawa, ON EMPLOYMENT TYPE Permanent, Full-time HOURS 37.5 hours per week, Monday to Friday, 9am-5pm DEPARTMENT Patient Support Programs REPORTING TO Senior Manager, Patient Support Programs DIRECT REPORTS Yes POSITION SUMMARY: The Patient Support Program Manager will oversee the management of patient support initiatives and Program personnel, ensuring that programs effectively meet the needs of patients, healthcare providers and manufacturers.

This role requires strong leadership, strategic planning, and a focus on enhancing patient experiences.

KEY RESPONSIBILITIES: Manage and support the Patient Support Programs team to ensure effective program delivery and high-quality service.

Monitor and analyze key performance indicators (KPIs) to assess program effectiveness and patient satisfaction.

Prepare and present detailed reports on program performance to senior management and stakeholders, highlighting successes and areas for improvement.

Collaborate with cross-functional teams to align program goals with organizational objectives and enhance patient outcomes.

Ensure compliance with regulatory requirements and company policies related to patient support activities.

Provide guidance, coaching and support to team members, fostering a collaborative and productive work environment.

Facilitate internal and external stakeholder operational meetings Stay informed on industry trends and best practices to recommend improvements to existing programs.

Facilitate training and development for team members to enhance their skills and performance.

Build and maintain relationships with healthcare providers and their staff, manufacturers and stakeholders to promote program awareness and engagement.

Complete ongoing Program operational evaluations and assist with continuous process improvement initiatives.

Ensure the proper documentation, storage, and maintenance of Training Records, including PV Training, Initial Staff Training, annual retraining, and ad hoc training sessions, in accordance with program and compliance requirements.

Support the development and preparation of QBRs and YBRs to ensure accurate Program reporting and stakeholder visibility.

Coordinate and manage team schedules to ensure optimal resource allocation.

Perform ongoing performance management Provide exceptional customer service and field patient escalations requests as required May be required to occasionally fulfill day to day tasks of the team when required QUALIFICATIONS: 2+ years of management experience.

• 2-3 years PSP experience is an asset.

Strong understanding of healthcare operations and patient needs.

People management experience, excellent leadership and team management skills.

Exceptional communication and interpersonal abilities.

Ability to work in a fast-paced environment with changing priorities and multiple demands Proven analytical skills with the ability to interpret complex data and generate actionable insights.

Experience with KPI monitoring and performance reporting.

Proficient in Microsoft Office 365, Salesforce, and relevant software applications.

EDUCATION: Completion of Post-Secondary School required WORK ENVIRONMENT: Office environment: a blend of sitting at a desk, standing, and working on a computer.

Hybrid Working Schedule DISCLAIMER The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We appreciate the applications from all candidates but please note we will only be contacting the candidates that are selected for an interview.

Auxilium Health is an equal opportunity employer.

We welcome diversity and are committed to creating an inclusive environment for all employees.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

• *As our company continues to grow, we’re excited to add another PSP Manager to our team.

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