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Junior data analyst • toronto on
- Promoted
Director, Success Management, Scotiabank
ITjobs.caToronto, ON, CanadaData Analyst
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University of TorontoToronto, ON, United StatesSenior Data Analyst - Got : Legends
ZyngaToronto, Canada, CADirector, Success Management, Scotiabank
ITjobs.caToronto, ON, Canada- Full-time
Requisition ID : 218129
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Scotiabank is seeking a seasoned professional to fill the role of Success Management Director within our Global Network Engineering (GNE) division, responsible for ensuring the successful adoption, optimization, and ongoing satisfaction of Global networking solutions bank wide enterprise environments. This leadership role focuses on driving customer success strategies, fostering strong relationships with stakeholders, and aligning network engineering solutions with business objectives. The role requires deep technical expertise in networking domain and comprehensive understanding of Domain Data Center Network, Contact Center Technologies, and Unified Communications Telephony Engineering and Operations. An aptitude for becoming a global leader, streamlining engineering / operations globally by enhancing communication between technical teams and business units, and managing vendor relations.
Is this role right for you?
- Act as the principal advocate for Global Network Engineers, ensuring business requirements are clearly understood and solutions are thoroughly vetted with the Head of Director.
- Alleviate administrative responsibilities from technical teams, ensuring they can focus on strategic engineering tasks.
- Partner with System Integration and Delivery to represent GNE in monthly strategic meetings, aligning engineering solutions with business objectives.
- Develop and communicate cost estimates for new initiatives, ensuring alignment with the bank's financial strategies and securing necessary funding from Canadian Banking stakeholders.
- Leverage strong skills in network management, with in-depth knowledge of Domain, Data Center, Contact Center, and Telephony systems to support global operations.
- Drive global strategies, ensuring alignment and efficiency across all regions, and lead initiatives to enhance the bank's technological infrastructure.
- Lead GNE representation at monthly vendor operations meetings, ensuring robust vendor relationships and effective communication.
- Provide quarterly updates on vendor tracking and action plan progress to the US TPRM team.
- Guide GNE Coupa administrators in adhering to TPRM guidelines and assist with questionnaire completion.
- Ensure seamless new vendor onboarding via Coupa, coordinating with the GPS team for integration with GNE operations.
- Conduct quarterly vendor performance assessments to ensure alignment with Scotiabank's service quality standards.
- Develop, monitor, and analyze KPIs to drive continuous improvement in GNE's operational efficiency.
- Utilize strong technical skills to track and resolve audit findings, ensuring compliance with regulatory standards and internal policies.
- Implement corrective actions and process improvements based on audit findings to enhance operational integrity.
- Collaborate with GNE teams to secure timely submissions of project proposals and accurate funding estimates.
- Lead the development of robust business cases for GNE-driven initiatives requiring funding from lines of business, in partnership with PDS in Canada and SI&D in Latam.
- Organize and lead monthly leadership meetings, fostering a culture of collaboration and strategic alignment.
- Coordinate two annual GNE staff events (Summer and Winter) to promote team cohesion and morale.
Do you have the skills that will enable you to succeed in this role?
What's in it for you?
Working location condition : Hybrid
Location(s) : Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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