It support Jobs in Sarnia, ON

IT End User Support Administrator

Twin Mississauga Micro

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment,  join us!

YOUR DAY TO DAY LIFE

We are looking for a IT End User Support Administrator in ON CAN. Your mission will be to :

Position Summary

Provide technical support to IT external and internal customers relating to personal computers. Support IT external and internal customers on desktop applications by evaluating functional requirements and supporting on-going effective utilization of the applications. This role requires external vendor interactions for support of IT service delivery.

YOUR PROFILE

Qualifications Required

Minimum of 3-5 years of relevant experience.

Employee should have a broad knowledge of personal computers, both hardware and software, preferably in a Microsoft network environment. A general knowledge of the Internet and related services such as e-mail is necessary to assist users. Ability to configure, install and troubleshoot hardware and peripherals is required. Employee should have a broad knowledge of Windows, Microsoft Office, Google Apps (Mail, Drive, Sheets, etc.). Microsoft and CompTIA A+ Certification preferred. Strong interpersonal skills are required to deliver exceptional customer service. Excellent verbal and written communication skills also required.

Management Experience] None

Essential Functions and Responsibilities

Support desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools. (Google Apps, Office 2003-2016, Windows XP / 7 / 10)

Setup, upgrade and install desktop systems. Configure, install and test hardware, operating system, peripherals and application software. Solid understanding of PC Imaging concepts and systems.

Provide desktop technical support to all IT external and internal customers. Evaluate desktop (personal computers, printers, faxes, etc.) requirements and issues; and identify and recommend / implement corrective action.

Solid understanding of networking concepts including Cisco AnyConnect VPN and home / small workgroup network configurations. Experience using remote support technologies (VNC, TeamViewer, LogMeIn, etc.) and conferencing systems (Cisco IP Telephony, Google Meet, and WebEx video conferencing endpoints).

Assist IT applications group in support of Laboratory, Technical Services, and administrative applications including Adobe Creative Suite, PDF systems,.

Support IT service requests and hardware procurement including New Hire and Separation setups. Work closely with the Network and System engineers (Regional & Global) in supporting the day-to-day operations of IT infrastructure. Utilize and have solid understanding for using IT Service Management tools & ticketing systems.

Provide administration and support of : Active Directory administration, Citrix delivered applications; Citrix Receiver, Provide basic support for the administrative tasks related to the Cisco IP Telephony systems (UCM, Unity, ER, Jabber, Contact Center).

Communicate project / request status and issues to IT management and IT customers. Notify management of issues and recommended solutions to ensure projects are completed on-scope, on-time, on-budget, and meeting project requirements from the business customer.

Develop / identify training manuals and in-person sessions; coordinate training of users on desktop applications. Responsible for keeping support documentation current and published for team collaboration.

Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends.

Support corporate quality and improvement process (TQM) working closely with management to support the design, review, and implementation of process policies.

This position has the responsibilities and authority to identify departures from the quality system or test procedures and document such observations in accordance with the prescribed complaint system.

Supports and / or assists with projects including new site implementations related to networking, computer / printer connectivity, and telephony.

Setup, upgrade and install desktop security tools (antivirus such as TrendMicro Apex One, backup such as Code42 or Druva).

Other related duties as assigned.

At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner.

Communication

Regional Network and End User team, Global Infrastructure manager, Global IT Ops VP

ISP vendors (such as Sprint / T-Mobile, Comcast, ATT, etc.), Hardware vendors (such as CDW, DELL, Softchoice, etc.), Lab instrument vendors (such as Agilent, BioMerieux, etc.).

Success Factors / Job Competencies

Adaptability to New Technologies

Analytical Skills

Attention to Detail

Communication Skills

Cybersecurity Awareness

Problem-Solving Skills

Programming Skills

Project Management

System Analysis

Team Collaboration

Physical Demands and Work Environment

This position primarily works in an office environment in which surroundings are usually comfortable. This position may spend long periods of time in front of a computer terminal. Physical dexterity is necessary to effectively manipulate a keyboard. The incumbent can expect extended time spent in a sitting position. This position may experience some stress as a result of trying to meet clients’ demands that may be on a tight schedule. Occasional adjustment to normal working hours may be needed when working on special projects or to accommodate international time constraints. Physical dexterity is necessary to effectively manipulate a keyboard. The incumbent can expect extended time spent in a sitting position.

Travel

Occasional travel is required for site visits, IT audits, and training sessions.

Travel may constitute 10-20% of work time, primarily domestic.

Compensation Range : 60,000 - %65,000 CAD

PTO package

Comprehensive medical, dental, and vision insurance plans.

LI-KC1

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are , in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members , with plenty of opportunities to learn and share.

Ready for the journey?

To apply please click on 'Apply now' button