Help desk manager Jobs in Markham, ON

Step into a high-paced, highly rewarding role as a Customer Service/Order Desk Representative with a leading industrial distributor in Scarborough. We are seeking a dedicated order desk professional to join a supportive, long-tenured team within our customer care and business administration portfolio.
As a Customer Service Representative, you will be the backbone of daily operations, ensuring seamless order entry and exceptional client satisfaction. Your expertise will be crucial in managing a high-volume order desk, processing 25 to 50 orders daily, and adapting to customized proprietary ERP software. This Customer Service Representative position offers the chance to thrive in a friendly environment where internal advancement is highly encouraged.

This role requires full professional proficiency in English, as you will communicate daily with English-speaking clients, vendors, and internal teams across the network to provide quotes, negotiate pricing, and finalize orders.

Advantages
• Competitive annual salary ranging from $55,000 to $65,000, depending on experience.
• Quarterly branch bonus potential of approximately $250 when gross profit targets are exceeded.
• Excellent benefits package which includes options for healthcare coverage, tuition reimbursement, vacation, sick, and holiday pay.
• RRSP matching up to 5% (following a 6-month waiting period).
• Three weeks of vacation time to support your work-life balance.
• Free on-site parking at the Scarborough office location.
• Consistent, flexible set shifts (Monday to Friday, 40 hours a week).

Responsibilities
• Handle 25 to 50 daily B2B customer care interactions via email, phone, and electronic order systems.
• Accurately process customer orders, enter data into the ERP system, and issue timely price quotes.
• Source products across branch, distribution center, and supplier inventories to meet client specifications.
• Negotiate sales and purchase pricing within approved parameters to maximize profitability.
• Partner with account representatives and vendor networks to manage backorders, expedite shipments, and streamline product logistics.
• Utilize Microsoft Excel to filter spreadsheet data, log client requests, and maintain clean operational records.
• Maintain current knowledge of industrial equipment, pneumatics, hydraulics, or electrical parts to better support client technical needs.
• Participate in comprehensive system training, onboarding, and ongoing mentorship to build strong product expertise.

Qualifications
• 1 to 2+ years of order desk or customer care experience (5+ years in industrial equipment/parts preferred for senior compensation levels).
• Solid understanding of order processing, vendor sourcing, and logistics workflows.
• Proven track record of computer literacy and high adaptability to custom software tools.
• High school diploma or GED equivalent.
• Full-time, on-site availability at the Scarborough branch location (5 days per week).
• Proficiency in Microsoft Office, particularly Microsoft Excel for data logging, filtering, and analysis.
• Exceptional adaptability and willingness to learn custom Enterprise Resource Planning (ERP) software.
• Strong written, verbal, and active listening communication capabilities in customer care settings.
• Excellent time-management skills with the ability to prioritize tasks in a fast-paced environment.
• Problem-solving aptitude with a strong customer-first orientation.

Summary
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.