Help desk manager Jobs in Markham, ON

Summary / ObjectiveAre you looking to work at a high growth, innovative, and purpose driven FinTech company? If so, you’ll love Paymentus. Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill payment and presentment for more than 2200 clients.We are a SaaS provider that enables banks and credit unions to help their customers simplify their financial lives. We do that by making it easier for consumers and businesses to pay bills, plus move and manage money to achieve strong financial health. We continually build upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis. We’re looking for high performers to join our team who excel in their expertise and who can transform plans into action. You’ll have the opportunity to grow in an environment where intelligence, innovation, and leadership are valued and rewarded.Essential Functions / ResponsibilitiesWe are searching for an End User Computing (EUC) Support Analyst (This is an active opening) with strong technical skills, good customer service skills and a desire to expand those skills in a team environment. The EUC Support Analyst role is to support and implement documented EUC policies and procedures that support core organizational functions, follow basic triage steps, work to resolve and document issues with end user computing systems and assure their high availability.Provide End-user Computing support to users which includes provisioning, asset management, implementation, troubleshooting and support for EUC operations and related infrastructure.Work in a team environment with the flexibility to periodically be on call.Understand basic troubleshooting and common EUC issues that arise.Administration and troubleshooting capabilities within Windows and MAC systems.Diagnose and repair Laptop Operating Systems, printers and third party applications.Follow all Incident and Change Management practices through successful resolution of events.Create and manage all issues through ticketing system with clear and concise updates throughout each event.Document processes and procedures as required.Investigate and research improvements on existing workflows to improve efficiency.Train team members and other associates as required.Willingness to learn and be able to think on your feet.Education and ExperienceBachelor’s Degree from an accredited University, or equivalent experienceA+, ITIL Industry certifications a plus1-2 years supporting help desk experience.2-4 years of experience directly supporting a large / diverse customer base.1-2 years of active directory experience.Experience with Windows and MAC PC administration.Experience with G-suite and JIRA.Experience with Microsoft Office Products, especially Excel, Outlook and G Suite Sync.Working technical knowledge of current protocols, operating systems, and standards, including wired, VPN and Wi-Fi Networking.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.Physical DemandsThis role requires sitting or standing at a computer workstation.Position Type / Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 40 hours a week. Occasional evening and weekend work may be required as job duties demand.TravelNo travel required for this role.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EEO StatementPaymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.Reasonable AccommodationPaymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.