Our client a Managed IT company in North York is in search of a Service Coordinator who can deliver exceptional customer service to their clients.
There a lot of room for quick advancement within the company as hard work is recognized. They are one of leading IT Solution providers to law firms in the Greater Toronto Area.
Job Description : Are you ambitious, organized, and a strong communicator? Our client is one of the fastest growing IT Support companies in the GTA.
Our Service Coordinator is responsible for all non-technical and 1st level technical Support Desk tasks. Responsible for the coordination, support, management and execution of 1st Level proactive and reactive activities to ensure outstanding client support.
These activities includecommunicating with clients and vendors.Essential Duties and Responsibilities :
- Handle incoming calls / emails / tickets to support our clients
- Communicate directly with clients to provide status updates or necessary follow-up
- Communicate and work directly with vendors to ensure client issues are resolved
- Monitor incoming incidents reported at the Service Desk and route appropriately torespective teams
- Basic 1st level troubleshooting and issue resolution
- Clearly document issues and solutions
- Assist the Service Desk to help meet all SLA requirements and exercise an ownershipmentality toward customer needs, showing respect and consideration to all teammembers and contributing improvements where possible to IT Service Desk operationsand processes
- Collaborate with team and Service Desk Manager to assess process improvementopportunities, assess tools, etc. to improve Support operations
- Keep manager informed of issues that may impact the organization
- Send out customer communicationRequirements :
- Comfort with Windows desktop and Microsoft Office Suite
- Ability to grasp new technology
- Ability to follow standard operating procedures
- Ability to multi-task
- Strong organizational skills
- Experience working in a customer facing (in-person or remotely) role
- Exceptional customer service and communication skills (including C-level)
- Ability to set and manage client expectations
- The ability to work effectively in a fast-paced environment
- Strong time management skills
- Attention to detail and strong desire to learnCompensation : Our client offers excellent compensation and benefits, including competitive salariescommensurate with experience, family benefits plan, internal rewards, profit sharing,and a generous vacation plan.
shipping coordinator
Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Advise vehicle operators of traffic and other problems.Knowledge of cross border dispatching regulations and practices.Knowledge of highway trucking and associated rules and regulations.Maintain vehicle...
staffing coordinator
Provide information or services, such as employee assistance and counselling. ...
Care Coordinator - Community - (Future Vacancies)
In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans. Link patients with service providers. Membership, in good standing, with the applicable regulatory body:College of Nurses of OntarioCollege of Phys...
100 - Head Office - Talent Management Coordinator
Family Day Care Services is a non-profit, charitable organization with a long and distinguished history of providing high-quality early learning and child care services to children and families throughout Toronto, York and Peel Regions. We are a multi service organization with over 600 employees, pr...
Coordinator Multi Unit Sales
We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management. United Trimen is your knowledgeable partner in food service equipment and smallwar...
Care Coordinator (Future Vacancies - Access Centre)
In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans. Link patients with service providers. Membership, in good standing, with the applicable regulatory body:College of Nurses of OntarioCollege of Phys...
Cashier/Service Coordinator
As a Cashier, you possess a passion for fashion and customer service. Provide exemplary customer service at cash desk. Experience in customer service and retail. ...
Bilingual Coordinator Critical Incident Services - Overnight
Our Trauma Coordinators provide telephone intake services at a fast pace. Trauma Coordinators collect important and sensitive information about our customer’s needs, complete an initial assessment of request type and urgency, and coordinate the assignment of qualified service providers to provide in...
Care Coordinator - Hospital - (Future Vacancies)
In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans. Link patients with service providers. Membership, in good standing, with the applicable regulatory body:College of Nurses of OntarioCollege of Phys...
Patient Care Coordinator - Ambulatory Services
Patient care coordinator will coordinate and assist physicians in primary care and in Long Term Care Homes in navigating services, providing centralized access to hospital and community services, with follow-up on status of referrals, results, and consults. The Patient Care Coordinator for Ambulator...