Help Desk Consultant, Information Technology (CUPE) - Part Time - Markham Site

Land acknowledgement :

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island.

The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial.

This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

Who you are :

• You encompass Oak Valley Health's core values and live the words of respect, trust, commitment, compassion and courage
• You are a patient and / or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for :

As part of the Information Technology team, our Helpdesk Consultants draw upon their effective customer service approach, technical and organizational skills to respond to requests for assistance from clients throughout the Hospital, offsite (remote) users, and external partners.

You will support users of productivity applications, personal computer hardware, and our Health Information System MEDITECH.

Further responsibilities include system administration, hardware installation, advanced troubleshooting, sending organizational communication related to outages and system upgrades, and end user training.

What you bring to the role :

• Completion of a recognized post-secondary computer-related program
• CompTIA A+ certification (or equivalent) required
• Minimum 2 years' recent related help desk experience supporting PC hardware and software
• 1-2 years of healthcare related help desk experience preferred
• Recent related experience with BYOD and mobile device support with smartphones and tablets
• Working knowledge of the latest Microsoft Office suites and Operating Systems
• Previous recent experience in a Helpdesk Call Centre Login to ACD system, answer calls and log user requests in our ticket management system
• Experience imaging, configuring and deploying new workstations, peripherals and application software
• Active Directory and Exchange User provisioning experience
• Experience with MEDITECH is an asset
• First level laser and bar code printer troubleshooting experience is an asset
• Ability to support and provide ongoing maintenance to several A / V conference rooms
• Proven analytical and prioritization skills with attention to detail and timelines
• Demonstrated initiative and sound judgement with effective resourcing and follow-through skills
• Excellent interpersonal, communication and organizational skills with a well-developed customer service focus
• Ability to work effectively both independently and as a member of a team
• Must be able to travel between sites - currently 3 locations (Markham, Uxbridge and Toronto)
• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule

The successful candidate must be available to work alternate weekends- Saturday and Sunday.

Shifts include : 8 : 00am-4 : 00pm.

Please note schedules may change based on operational needs.

Compensation :

BAND CUP C04 : $29.80-35.58 / hour

Who we are :

Oak Valley Health is one of Ontario's leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year.

We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children's services.

We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond.

We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Are you ready to join us?

COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required).

In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.

Oak Valley Health diversity statement

Oak Valley Health takes pride in serving some of Canada's most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.

All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of sexual minority groups, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health.

Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity 2022. We ranked within the top 150 organizations across the country.

Learn more about our commitment to EDI.