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Direct message the job poster from Shoppers Drug Mart

Experienced Talent Coordinator | 4+ Years in Management & 10+ Years in Customer Service | Expert in Talent Acquisition & Team Building

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY :

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES : OPERATIONS :

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES :

Values FINANCE :

QUALIFICATIONS :

EXPERIENCE :

Why work in a Shoppers Drug

Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Retail

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