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After-Sales Coordinator Custom window covering department
Linen ChestLaval, Quebec, Canada
28 days ago
Job type
Full-time
Job description
Process and meticulously follow up on orders for custom blinds and curtains maintaining accuracy across contract pricing cost pricing and MSRP pricing.
Conduct data entry tasks with precision and efficiency to facilitate smooth order processing.
Foster daily communication channels with decorators and suppliers to monitor order progress and promptly resolve any arising issues.
Proactively anticipate and address potential challenges and issues related to orders or aftersales service.
Occasionally prepare and package special orders for our warehouse team to expedite shipment.
Provide prompt courteous responses to customer calls and emails ensuring a positive and customercentric experience.
Collaborate seamlessly with team members offering support and seeking assistance when needed to optimize efficiency and workload management.
Effectively manage time to meet deadlines and prioritize tasks in alignment with departmental objectives.
Undertake additional administrative duties as delegated by the Supervisor demonstrating flexibility and adaptability.
Qualifications :
Previous experience in an administrative role with a strong preference for candidates with customer service experience.
Exceptional attention to detail and accuracy in data entry and order processing.
Outstanding communication skills both verbal and written
Demonstrated ability to manage time effectively and meet deadlines in a dynamic fastpaced environment.
A collaborative team player mindset willing to offer and seek support as needed.
A positive attitude professional demeanor and genuine passion for delivering exceptional customer service and achieving results.
Flexibility to adapt to changing priorities and effectively manage multiple tasks simultaneously.
Proficiency in Microsoft Teams Office and other relevant software applications.