Desk Jobs in Waterloo, ON
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Desk • waterloo on
Last updated: 1 day ago
OPENTEXT - THE INFORMATION COMPANY.OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.As a member...Show moreLast updated: 1 day ago
Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users.
This includes problem recognition, research, isolation, and resolution step...Show moreLast updated: 30+ days ago
Coordinator - Toothworks Dental Clinic.Are you passionate about supporting a team dedicated to providing top notch dental care, and helping patients understand their treatments? Are you ready to be...Show moreLast updated: 30+ days ago
Short Contract + possible extension.Location is Kitchener / Waterloo.We're looking for an individual with solid experience in rolling out ITSM methodologies and a deep understanding of IT operations...Show moreLast updated: 1 day ago
Underwriter – The National Lender Desk.M3 Financial Group and its subsidiaries (including Multi-Prêts, Mortgage Alliance, Invis, Mortgage Intelligence, Verico) serve more than 8,500 independent bro...Show moreLast updated: 18 days ago
Receptionist / Administrative Assistant.Kieswetter Mazda is seeking a full-time front desk Receptionist / Administrative Assistant.
If you're organized, have a positive attitude, and love helping pe...Show moreLast updated: 1 day ago
Huron Church Rd, Windsor, ON N9A 6L6, Canada.Posted Tuesday, May 20, 2025 at 4 : 00 AM | Expires Wednesday, June 18, 2025 at 3 : 59 AM.
Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headqu...Show moreLast updated: 30+ days ago
We are currently seeking motivated Branch supervisor to join our team located in Kitchener, Ontario.This exciting opportunity would suit anyone who is looking for the step into a supervisory positi...Show moreLast updated: 30+ days ago
Chez RONA, nos employé(e)s cultivent leur passion chaque jour.Nos équipes sont animées par la volonté d'aider nos clients à faire de leurs projets une réalité, et engagées à faire une différence da...Show moreLast updated: 3 days ago
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand.Greeter / Counter Desk Attendant.
Start making your own luck today!.Applicants mu...Show moreLast updated: 23 days ago
Commission opportunity in a studio just outside of downtown Kitchener.Easily make $70,000+ a year while being in full charge of your own schedule.
Must be a licensed hairstylist, this is not an appr...Show moreLast updated: 30+ days ago
Receptionist / Administrative Assistant.Kieswetter Mazda is seeking a full-time front desk Receptionist / Administrative Assistant.
If you're organized, have a positive attitude, and love helping pe...Show moreLast updated: 1 day ago
At CopperTree, we are a leader in the IT managed services industry, known for our innovative solutions and exceptional customer service.
We are committed to helping businesses enhance their digital ...Show moreLast updated: 15 days ago
We are currently recruiting for a.The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.
The successful candidate investigates, evaluates, negoti...Show moreLast updated: 30+ days ago
Driven Brands, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collis...Show moreLast updated: 23 days ago
Our company's success is driven by developing and maintaining strong personal relationships with our clients.The purpose of this role is to initiate the relationship with people in our target marke...Show moreLast updated: 18 days ago
Our company's success is driven by developing and maintaining strong personal relationships with our clients.The purpose of this role is to initiate the relationship with people in our target m...Show moreLast updated: 18 days ago
We are currently looking for an.Infrastructure & Security Analyst.IT Infrastructure consisting of servers, desktops, and networks (including authentication systems, VPN, switches, anti-virus, clien...Show moreLast updated: 30+ days ago
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show moreLast updated: 3 days ago
Receptionist / Administrative Assistant.Kieswetter Mazda is seeking a full-time front desk Receptionist / Administrative Assistant.
If you're organized, have a positive attitude, and love helping pe...Show moreLast updated: 1 day ago
- Promoted
Associate Service Desk Analyst
OpenTextWaterloo, Region of Waterloo, CanadaFull-time
JPC -1454 - Service Desk Analyst
ITS GlobalOntarioTemporary
- Promoted
Dental Administrator and Treatment Coordinator
MHMIKitchener, ON, CanadaFull-time
- Promoted
Sr ITSM Consultant
PCRecruiter - Recruitment Software & Applicant Tracking SystemWaterloo, Region of Waterloo, CanadaFull-time
- Promoted
Underwriter - The National Lender Desk
Mortgage AllianceKitchener, Region of Waterloo, CanadaFull-time
- Promoted
Receptionist
Budds' BMWKitchener, Region of Waterloo, CanadaFull-time
- Promoted
Help Desk Analyst - 6 Month Contract
Farrow LogisticsKitchener, Region of Waterloo, CanadaTemporary
Branch Supervisor (Electric Distributor )-Kitchener,ON-Permanent
Fuze HRKitchener, Ontario, CanadaPermanent
Sales Specialist - Pro Desk
Rona+Kitchener, Ontario, CanadaPermanent
Greeter / Counter Desk Attendant
Bowlero corporationKITCHENER, OntarioPart-time
- Promoted
Commission Hairstylist
DiteKitchener, Region of Waterloo, CanadaFull-time
- Promoted
Receptionist
Budds' Group of CompaniesKitchener, Region of Waterloo, CanadaFull-time
- Promoted
L2 Service Desk Technician
CopperTree SolutionsWaterloo, Region of Waterloo, CanadaFull-time
Desk Adjuster 3
Crawford & CompanyON, CAFull-time
Customer Service & Retail Front Desk Associate
Driven BrandsCanada, Kitchener ONFull-time
- Promoted
Entry Level Marketing / Sales Specialist
Burnham Nationwide, Inc.Kitchener, Region of Waterloo, CanadaFull-time
- Promoted
Entry Level Marketing / Sales Specialist
JK Home ServicesKitchener, ON, CanadaFull-time
- Promoted
Infrastructure & Security Analyst
CarePartnersWaterloo, ON, CAFull-time
Sales Specialist - Pro Desk
RONA+Kitchener, ON, CanadaFull-time
- Promoted
Receptionist
Kieswetter MazdaKitchener, Region of Waterloo, CanadaFull-time
- Devon, AB (from $ 49,725 to $ 300,000 year)
- Gatineau, QC (from $ 38,564 to $ 168,539 year)
- Pickering, ON (from $ 41,292 to $ 133,664 year)
- Scarborough, ON (from $ 45,600 to $ 95,602 year)
- Guelph, ON (from $ 42,900 to $ 95,000 year)
- Saanich, BC (from $ 40,063 to $ 91,016 year)
- Old toronto, ON (from $ 38,267 to $ 87,525 year)
- Montreal-Est, QC (from $ 39,999 to $ 86,779 year)
- Montreal, QC (from $ 39,999 to $ 86,697 year)
- Montreal-Ouest, QC (from $ 40,082 to $ 86,675 year)
Associate Service Desk Analyst
OpenTextWaterloo, Region of Waterloo, Canada1 day ago
Job type
- Full-time
Job descriptionAssist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of OpenText products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings. Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements. Work with internal and external teams on technical escalations, bug and a feature request. Become trained to support additional products within the OpenText product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed. Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends / resolutions. Assist in the content creation / editing process for our Knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation. Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions. Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy). Remain current on internal alerts, training and process changes that are designed to prepare you for the evolving requirements of the role and current threat landscape. A track record of good judgment and decision-making in positions with significant responsibility. Ability to independently identify high value projects and drive them to completion. Demonstrated leadership capability in cross-functional team environments. High degree of comfort with complex technical environments. Having and being able to articulate / defend an informed opinion on important topics. Ideally 2-4 years' experience supporting Windows (Desktop and Server environments), Mac OS, desktop applications, networking, security, and web applications. BS or BA degree in a computer related field preferred with cybersecurity focused certifications (CompTia A+, CySA+, Pentest+) or a BS / BA in Cybersecurity. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to perform network, application, and log intrusion detection. Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP) Knowledge of cybersecurity concepts, threats and remediation tactics with a deep understanding of SOC, SIEM, EDR and MDR capabilities. Proficient with Microsoft Windows Operating Systems and Microsoft Office or compatible products. Excellent learning skills while striving to keep abreast of security trends : regulatory and operational. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Must have excellent spoken and written communication skills.
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMAPACT
As an Associate Service Desk Analyst, you will take the knowledge and experience you have gained to resolve difficult customer and partner issues and contribute to the overall growth of the business. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will :
- Achieve high levels of customer satisfaction when responding to customer requests via phone or email
- Troubleshoot technical issues with the tools and skills provided after product training, this may include direct connection to customer systems
- Actively investigate mission-critical security incident alerts and escalate appropriately while recommending cybersecurity best practices that affect our customers
- Ensure customers have the best product that suits their needs
- Participate in the content creation lifecycle for support documentation
We are looking for people who are interested in continued growth in their technology career with OpenText. An ideal candidate will invest in this job as the true career opportunity it is. A successful Associate Service Desk Analyst is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide.
WHAT THE ROLE OFFERS :
WHAT YOU NEED TO SUCCEED :
SKILLS & EXPERIENCE :
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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