Desk Jobs in Devon, AB
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Desk • devon ab
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, caDesk Adjuster 3
Crawford & CompanyAB, CAJunior Draftsperson Devon, Langdon
Remuda Building LtdDevon, AB, CAField Service Specialist ESP (Electrical Submersible Pump)
Baker HughesLeduc, Alberta, CanadaFitness Centre Attendant
City of LeducCity of Leduc, AB, CA(CAN) General Merchandise Associate
Walmart Canada CorpCity of Leduc, AB, CA- Promoted
Market Research Panelist - Cashier, Warehouse Friendly
ApexFocusGroupDevon, AB, CanadaWork@Home Customer Service Representative
HGSAlberta- Devon, AB (from $ 49,725 to $ 300,000 year)
- Gatineau, QC (from $ 38,564 to $ 168,539 year)
- Pickering, ON (from $ 41,292 to $ 133,664 year)
- Scarborough, ON (from $ 45,600 to $ 95,602 year)
- Guelph, ON (from $ 42,900 to $ 95,000 year)
- Saanich, BC (from $ 40,063 to $ 91,016 year)
- Old toronto, ON (from $ 38,267 to $ 87,525 year)
- Montreal-Est, QC (from $ 39,999 to $ 86,779 year)
- Montreal, QC (from $ 39,999 to $ 86,697 year)
- Montreal-Ouest, QC (from $ 40,082 to $ 86,675 year)
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Full-time
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Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes