Data manager • halifax ns
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
RBC is a global leader in applying Artificial Intelligence (AI) in the banking sector in order to create value for our clients, with capabilities ranging from LLM-powered digital banking to voice a... Show more
RBC is a global leader in applying Artificial Intelligence (AI) in the banking sector in order to create value for our clients, with capabilities ranging from LLM-powered digital banking to voice a... Show more
Equity and Anti-Racism Initiatives.Jul-26 (Applications are accepted until 11:59 PM Atlantic Time).This opportunity is designated to applicants that identify as: Indigenous Person, African/Black N... Show more
Join our client’s team in Halifax, Nova Scotia, where they are seeking a proactive Category Manager to drive business growth and optimize product offerings.In this role, you’ll develop and implemen... Show more
Come work for the best! We welcome you to apply today to join our family at Bayview.Here, you're able to contribute to our goal of providing an extraordinary experience to all of our clients.At Bay... Show more
We are more than just your local restaurant.We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.Canadian famili... Show more
SRS), the world’s leading independent captive insurance manager, is growing and looking for a Data Science Project Manager to join our Advisors consulting team.We are seeking an exp... Show more
Our client, is seeking an experienced Audit - Data Quality Analyst - Advanced to join their Global Client Data Services team.In this critical analytical role, you will be responsible for the compre... Show more
Are you looking for a fantastic management position where creativity, quality and care really count? .We are currently seeking an innovative .Competitive Wages & Incentive Program.Affordable Health... Show more
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more
Reporting to the Senior Director - Line of Business Lead, the Program Manager is responsible to coordinate and monitor the design, development and testing of switch-mode power conversion equipment.... Show more
Embark on a rewarding career with Sobeys Inc.Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.We are a market leader in grocery and pha... Show more
At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best.Our business teams include finance, procurement, human resources, information tec... Show more
We are presently looking for a Live Data Production Editor to join our Content team.This role is responsible for our online video metadata, a key part of the Gracenote video data ingestion platform... Show more
Liferaft builds software that helps organizations find, understand, and act on potential risks from publicly available information.Our clients include corporate security teams around the world, inc... Show more
Here at Rayleigh Solar Tech Inc.Our mission is to be the lowest-cost provider of clean electrons to drastically increase access to renewable energy and enable the green technology transition.Our co... Show more
Halifax, NS Education and Training Experienced Full-time Benefits: Health Insurance Dental Insurance Paid Time Off Group RRSP Retirement Plans Life Insurance Employee Assistance Program Wellness Pr... Show more
We are seeking a talented individual to join our team at Marsh.This is a hybrid role that has a requirement of working at least three days a week in the office.This role is responsible for managing... Show more
Adecco is currently partnering with a growing industrial services organization expanding its footprint across Canada.As part of this growth, we are seeking a hands-on General Manager to lead operat... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
