Data manager • halifax ns
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Founded in 1972, Popeyes® has more than 40 years of history and culinary tradition.Popeyes® owes its beginnings to entrepreneur and culinary innovator, Al Copeland.With one small restaurant and a b... Show more
Come work for the best! We welcome you to apply today to join our family at Bayview.Here, you're able to contribute to our goal of providing an extraordinary experience to all of our clients.At Bay... Show more
Sales Manager for our Halifax Construction and Forestry location.The Sales Manager is responsible for leading equipment sales strategy, team development and territory performanc... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Build your career with Kraken Robotics.If innovation drives you, and you want a career that makes a difference to the world, helping humanity overcome the challenges in our oceans – safely, efficie... Show more
Our client, is seeking an experienced Audit - Data Quality Analyst - Advanced to join their Global Client Data Services team.In this critical analytical role, you will be responsible for the compre... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Deliver solutions that transform how construction gets done.Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partn... Show more
VERB is a digital marketing agency located in downtown Halifax, Nova Scotia.Our global clients offer the opportunity to work and collaborate with some of the world’s biggest destinations, resorts, ... Show more
Here at Rayleigh Solar Tech Inc.Our mission is to be the lowest-cost provider of clean electrons to drastically increase access to renewable energy and enable the green technology transition.Our co... Show more
Aug-26 (Applications are accepted until 11:59 PM Atlantic Time).The Department of Emergency Management is responsible for leading disaster and emergency planning, preparedness, response and recov... Show more
If you are a CURRENT Carter’s employee, do not apply via this external application.Search "Browse Jobs" in Workday to apply internally.Carter’s CareersAs a Store Manager, you and the team you lead ... Show more
As Senior Data Engineer, in our Halifax team, in the Risk IT Data Services team, you will design, implement and support Data architecture best practices and processes within Risk IT Data Services a... Show more
This position offers an exciting opportunity with the CM Technology (QTS) Data and Architecture Strategy team, to drive strategic objectives for RBC Capital Markets by shaping and strengthening the... Show more
Diploma in Fire Protection Engineering Technology or Mechanical Engineering, or an equivalent combination of relevant education and significant experience.Proficiency in AutoCAD and Revit.Knowledge... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
The Shaw Group is one of Eastern Canada's leading natural resource manufacturers and community developers.With a specialty in products for the construction industry, we serve a variety of market se... Show more
Lead a High-Performing Truck & Trailer Service Operation.This is an excellent opportunity for a strong leader with a background in heavy truck, trailer, fleet, or heavy equipment maintenance who is... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
