Customer service director Jobs in Kitchener, ON
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Customer service director • kitchener on
Last updated: 2 days ago
Lead the charge in elevating customer experience at Intellijoint Surgical!.Full time - In Office presence required 4 days per week.
RRSP with employer match, health benefits (effective day-1!), well...Show moreLast updated: 10 days ago
If you’re looking for more, you’ve come to the right place.From the moment we opened our doors in 1981, we knew we wanted to be different.
The people who work here are special, and that’s what makes...Show moreLast updated: 3 days ago
Customer Service Representative .Join H2O4Life, a proudly Canadian company offering .You’ll meet homeowners, and recommend eco-friendly solutions.
If you have strong communicati...Show moreLast updated: 20 days ago
Lead the charge in elevating customer experience at Intellijoint Surgical! Type of Position : Full-time - In Office presence required 4 days per week Location : Kitc...Show moreLast updated: 30+ days ago
Charles St W, Kitchener, Ontario N2G1H7 Canada.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representa...Show moreLast updated: 22 days ago
Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the b...Show moreLast updated: 30+ days ago
At AGM Advantage, we care about your success! We are committed to serving our teams well, making sure that their hard work pays off and they are able to build a career they are proud of.The main fu...Show moreLast updated: 30+ days ago
Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.At Gore Mutual, we've always set ourselves apart as a modern mutual that does good.Now, we'...Show moreLast updated: 26 days ago
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show moreLast updated: 18 days ago
Culligan offers a full line of water treatment products for every problem.We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residen...Show moreLast updated: 5 days ago
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ...Show moreLast updated: 30+ days ago
We, at Northfield Metal Products, a Division of Leggett & Platt, are searching for a Customer Service Representative to join our team to support our Work Furniture Components business.Our business ...Show moreLast updated: 8 days ago
If you’re looking for more, you’ve come to the right place.From the moment we opened our doors in 1981, we knew we wanted to be different.
The people who work here are special, and that&...Show moreLast updated: 2 days ago
Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace.
We welcome applications from women, visible minorities, Indigenous peo...Show moreLast updated: 8 days ago
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? A...Show moreLast updated: 30+ days ago
Are you ready to be the reassuring voice millions of Canadians trust? We are seeking a Client Care Representative (English) to join our dynamic Contact Centre team as a Client Wellness Champion, pr...Show moreLast updated: 30+ days ago
Culligan offers a full line of water treatment products for every problem.We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residen...Show moreLast updated: 14 days ago
Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace.
We welcome applications from women, visible minorities, Indigenous peo...Show moreLast updated: 8 days ago
- Promoted
Customer Service Manager
Intellijoint Surgical Inc.Kitchener, ON, CanadaFull-time
Customer Service Representative
Farm BoyCambridge, ON, CAPart-time
- Promoted
Customer Service Representative
H2O4LifeCambridge, ON, CanadaFull-time +1
Customer Service Manager
Intellijoint SurgicalKitchener, ON, CAFull-time
Quick Apply
Customer Service Representative
U-HaulKitchener, OntarioFull-time
Customer Service Representative
BMOKitchener, Ontario, CanadaPart-time
Customer Service and Sales
CB CanadaKitchener, Ontario, CanadaFull-time
- Promoted
Team Leader, Claims Customer Service
Gore Mutual InsuranceCambridge, ON, CanadaFull-time
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HMG CareersCambridge, OntarioRemote
Full-time
Quick Apply
- Promoted
Customer Service Representative
Culligan of CanadaCambridge, ON, CanadaFull-time
Customer Service Representative - Remote
Tim's FinancialCambridge, OntarioRemote
Full-time
Customer Service Representative
Leggett & PlattWaterloo, ON, CAFull-time
- Promoted
Customer Service Representative
Farm Boy Inc.Cambridge, ON, CanadaFull-time
Customer Service Representative
Challenger Motor FreightCambridge, ON, CanadaFull-time +1
Quick Apply
Sales Representative - Customer Service Experience Required
American IncomeKitchener, ONFull-time
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Randstad CanadaWaterloo, Ontario, CAFull-time +1
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Customer Service Representative
CulliganKitchener, Ontario, CanadaFull-time
- Promoted
Customer Service Representative
Challenger Motor Freight Inc.Cambridge, ON, CanadaPermanent
- Vancouver, BC (from $ 71,975 to $ 189,267 year)
- Longueuil, QC (from $ 49,716 to $ 172,453 year)
- Quebec City, QC (from $ 34,951 to $ 141,500 year)
- Old toronto, ON (from $ 81,915 to $ 141,300 year)
- Toronto, ON (from $ 81,915 to $ 141,300 year)
- Mississauga, ON (from $ 110,000 to $ 140,000 year)
- Montreal, QC (from $ 70,000 to $ 135,000 year)
- North York, ON (from $ 80,686 to $ 130,404 year)
- Oakville, ON (from $ 29,250 to $ 110,000 year)
- Cambridge, ON (from $ 96,875 to $ 102,500 year)
Customer Service Manager
Intellijoint Surgical Inc.Kitchener, ON, Canada10 days ago
Job type
- Full-time
Job descriptionThrives in fast-moving, execution-heavy environments Takes ownership of outcomes and follows requests and issues through to resolution Brings structure, clarity, and prioritization to complex, cross-functional work Excels acting as the single point of contact between sales, customers, and internal teams Cares deeply about responsiveness, accuracy, and service quality Leads with empathy and goes the extra mile to be customer-centric Lead the Customer Service team, setting weekly priorities and ensuring consistent, high-quality execution Work closely with Sales leadership to align on priorities and service standards Partner with HQ departments to ensure customer service activities are well-coordinated and effective Act as the primary advocate for customer and sales team needs, ensuring feedback is effectively communicated and addressed by cross-functional teams. Act as a primary support partner to the sales organization on day-to-day needs of Intellijoint’s sales reps Oversee and support the execution of quotes, contracts, and order-related support Support onboarding and ongoing management of independent sales representatives Ensure sales requests are handled accurately, consistently, and within standard timelines Provide clear, timely communication to the sales team regarding status, next steps, and resolution Own the intake of issues, requests, and feedback from the field and customers Triage items appropriately across internal teams based on urgency, impact, and ownership Coordinate cross-functional action to ensure complaints and feedback are resolved quickly and effectively Serve as the central point of communication between HQ teams and the sales organization Ensure visibility, accountability, and follow-through on all open items and escalations Identify recurring issues or risks and escalate patterns to leadership as needed Ensure customer service processes are followed consistently and operate effectively day-to-day Track and report on core customer service KPIs, workload, and service performance trends Provide input to Customer Success team’s initiatives to improve Customer Service’s processes and execution Act as the primary business owner and day-to-day user of key business systems, including CRM, ERP, and CLM Ensure systems are used accurately and consistently to support customer service, operations, and sales execution Partner with IT on system configuration, integrations, and enhancements Resolve technical issues and system problems that sales, finance, and operations may encounter Bachelor’s degree in business or related field 5-10 years' experience with a proven track record in a customer service, sales, or commercial operations Prior people leadership experience preferred Proficiency in CRM (Salesforce) and ERP (NetSuite) tools Trained or certified in lean, Six Sigma, or related continuous improvement methodologies Strong cross-functional collaboration experience in a growing business Comfort operating in ambiguity and prioritizing competing demands Excellent communication skills - clear, empathetic, and adaptable Highly organized and detail-oriented with strong follow-through Calm, solutions-oriented approach to issue management and escalation It is unrealistic for us to believe we will find someone who fits this position 100% Strong support towards career development and growth Work with innovative products that can improve surgical outcomes and enhance patient’s quality of life Be ready to innovate! Work alongside a highly talented and driven group of team members and colleagues’ organization wide Work in an environment with high transparency and collaboration along with lots of fun and social activities Be ok with change and share in our excitement as we scale Flexibility so that you can do your best both at work and outside of it
Lead the charge in elevating customer experience at Intellijoint Surgical!
Type of Position : Full time - In Office presence required 4 days per week
Location : Kitchener, ON
Benefits : RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and sick days
Salary Range : $87k - $100k CAD
- Individual placement within the salary range will be based on experience, skills, market data, and internal equity considerations
The Company
Intellijoint Surgical develops effective and easy-to-use products to enhance orthopaedic surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 80,000 surgeries - helping us to gain real-world feedback from patients and surgeons to improve our products. We are seeking a Customer Service Manager to join our growing Commercial Excellence team to help bring innovative technologies to the market.
The Position
The Customer Service Manager is a frontline leadership role at Intellijoint Surgical, responsible for ensuring the sales organization and customers receive timely, accurate, and high-quality support to win new business and effectively serve existing customers.
Reporting into the Senior Director, Commercial Excellence and Corporate Affairs, this role owns day-to-day execution and prioritization of all customer service activities and serves as the primary point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved efficiently across Operations, Quality, Finance, and other internal teams.
As a snapshot, we are looking for someone who :
Key Responsibilities :
Customer Service Leadership
Sales Team Support
Intake, Tirage, and Cross-Functional Execution
Process Execution and Improvement
Systems and Data
Skills and Experience to Enable Success :
Why Join Us?
Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.
Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify hr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.