Job Description

GENERAL STATEMENT

The Coordinator, Data Management, Systems and Scheduling has accountability and responsibility for the day-to-day operations, strategic planning, and related decision-making in the Data Management, Systems and Scheduling department. This key leadership position collaborates to inform decision-making that impacts all areas and functions within the department and in light of the strategic goals of the college. The coordinator is responsible for managing student services systems and applicable business processes to create the foundational support for admissions / registrations functions, the operationalization of curriculum, and data management, scheduling, and reporting. This role also coordinates the delivery of business analysis support including applicable systems training, and assisting in the recommending, planning, and implementation of enhancements to new and existing systems and business processes for student services, and as relevant across the college. This position requires the incumbent to work at both campuses.

TYPICAL DUTIES

Leadership and Supervision

• Actively contributes to budget development, job description development, policy, and business process development;
• Creates appropriate opportunities for team involvement in decision-making processes;
• Provides guidance to program leaders, chairs, and other college community on program management, enrolment, and registration;
• Ensures enrolment strategies and processes follow and support Strategic Enrolment Management (SEM) best practice and the College’s Strategic Plan and assists in identifying strategies and actions in support of the strategic plan;
• Takes a leadership role to identify and produce registration-specific communications to target groups within the college community;
• Schedules and directs daily activities of unit including the Business Analysts, for maximum productivity, and coordinates schedules with other service areas, as required, and including :
• approves, monitors, and reports vacation and other absences and arranges for coverage, as required;
• ensures participation on teams, work groups, and committees;
• coordinates and / or delivers orientation and training within Student Services or for other college employees as required;
• Leads the hiring process and develops selection criteria in accordance with collective agreements to meet service expectations and position requirements;
• Defines performance objectives for staff members and assists staff in meeting objectives;
• Enables teamwork, including implementing team-building strategies, collaboration, and information-sharing to foster better customer service;
• Proactively supports and mentors staff through organizational change and development as well as day-to-day operations, ensuring the understanding of the department’s impact and effectiveness;
• Liaises with HR, union reps, and management to ensure matters related to collective agreements are handled appropriately and consistently;
• In consultation with supervisor, addresses issues related to professional development requests, leave of absence requests, and matters of employee absenteeism, or other human resource issues;
• Will have an in-depth knowledge of all the roles within the department and be able to perform these duties. as required.

Operations

Customer Service

Performs other related duties similar in scope and complexity Qualifications Completion of a Bachelor’s degree and six years of experience directly related to provision of service in a registrar’s office and / or student services department, or equivalent combination of education and experience.

Focus on Students and Their Success (Core)

Cultural Alignment (Core)

Fostering and Nurturing Relationships (Core)