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Contact tracer Jobs in Winnipeg, MB

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Contact tracer • winnipeg mb

Last updated: 3 days ago

Contact Centre Consultant

Intellex SystemsWinnipeg, Manitoba (Hybrid)
Full-time

Our client requires a Contact Centre Specialist with demonstrated experience in the utilities sector to conduct a current-state assessment of the contact centre, and outline practical, operational ... Show more

Julia looking for a babysitter or nanny in Winnipeg

SitlyWinnipeg, CA
Part-time

We have 1 child (1 boy, 9 months olds.Feel free to contact me so we can make an appointment. Show more

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Housekeeper Wanted - Join Our Team: Housekeeper Wanted In Winnipeg, Manitoba Earn $16 Per Hour!

Housekeeper.comWinnipeg, Manitoba, Canada
CA$16.00 hourly
Full-time

Hello!, I am a longtime homeowner in Winnipeg, Manitoba.I am looking for a reliable and motivated housekeeper to help maintain my home.The position offers $16 per hour, and I am looking for assis... Show more

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100% Commission Door-to-Door sales (security products)in Montreal or Winnipeg or Edmonton or Calgary

GardaWorldWinnipeg, Quebec, CA
Full-time

Door-to-Door Sales Representative – Residential Security Systems, 100% commission.In Montreal or Edmonton or Calgary or Winnipeg.We’re seeking energetic, resilient sales pros to generate new reside... Show more

Senior Coordinator – Group Health & Benefits

CA007 Mercer (Canada) LimitedLombard,Winnipeg
Full-time

Senior Coordinator – Group Health & Benefits.This is a hybrid role that requires being in the office at least 3 days a week.Additionally, you will serve as the first point of contact for day-to-day... Show more

Automotive Service Advisor

Seven Oaks TransmissionsWinnipeg, Manitoba, Canada
Full-time
Quick Apply

The Service Advisor position is the main point of customer contact either in person or on the telephone from providing information on repairs, quotes and other service needs.The Service Advisor wil... Show more

Bilingual Contact Centre Team Member

Princess AutoWinnipeg, MB
Full-time

We’re a private, Canadian-owned company employing over 3600 Team Members.We’re known for providing our customers with the most unique assortment of products, unrivaled customer service and exceptio... Show more

Call Center & Contact Center Professionals

Hire Resolve.comWinnipeg, MB, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Team Member DEMO

Schnell IncWinnipeg, MB, CA
Full-time
Quick Apply

As a Team Member, you are responsible for establishing warm and sincere contact with each and every guest; setting up the drive thru, lobby, and front line areas; taking and filling orders; and kee... Show more

Project Manager - Breast Health Operations

Shared HealthWinnipeg, MB, CA
Temporary

Under the direction of the Executive Director, the Project Manager for Breast Health Operations will lead cross-functional coordination for the breast program expansion, acting as a liaison with th... Show more

Contact Centre Coordinator (Inbound)

City Of WinnipegWinnipeg, MA, CA
CA$2,394.09 weekly
Full-time +2

Under the general supervision of the Customer Services Supervisor, the Contact Centre Coordinator is directly responsible for the scheduling, assigning tasks, and performance of customer service re... Show more

Customer Service Representative

10102 HUB Intl Canada West ULC (Prairies)Winnipeg, MB
Part-time +1

Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities.To do it, we believe in supporting each other, because great work happens when peopl... Show more

Bilingual Operations Trainer

144166 Hub Corporate CanadaWinnipeg, MB
Full-time

At HUB International, we are a team of entrepreneurs.We believe in protecting and supporting the aspirations of individuals, families, and businesses.We help our clients evaluate their risks and de... Show more

Telemarketer

TelesolutionsWinnipeg, MB, Canada
Full-time +1

Education: No degree, certificate or diploma.Solicit sales and sell goods or services.Show and describe goods or services.Contact potential customers by phone.Computer and technology knowledge.Work... Show more

Install Assistant *** Learn a new trade!

FloForm CountertopsWinnipeg, MB, CA
Full-time

Required immediately, our Local Winnipeg Branch is seeking a.FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 Showrooms and 8 fabricating facilities located... Show more

Inventory Associate

Retail Services WIS CorporationWINNIPEG, Manitoba, Canada
CA$16.00 hourly
Part-time

External Job Description Inventory Associate - Canada Starting Wage: $16.WIS offers the ability to work varied, traditional and non-traditional flexible hours.The more you are available, the more y... Show more

User Experience Associate

019986 Hub International Canada West ULC (Canada West)Winnipeg, MB
CA$45,000.00 yearly
Full-time

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals.When you partner with us, you’re at the center of a vast network of risk, ins... Show more

Transfer Specialist

019984 Hub Financial Inc.Winnipeg, MB
CA$45,000.00 yearly
Full-time

Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA).Specializing in life insurance, investments, and wealth management, we provide... Show more

Leisure Travel Advisor and Branch Coordinator (Temporary 12 Months)

Transat Distribution CanadaWinnipeg, Manitoba, Canada
Full-time

The Leisure Travel Consultant and Branch Coordinator contributes to the growth of leisure travel sales while ensuring the smooth coordination of day‑to‑day branch operations.The person in this role... Show more

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The cities near Winnipeg, MB that boast the highest number of contact tracer jobs are:
Contact Centre Consultant

Contact Centre Consultant

Intellex SystemsWinnipeg, Manitoba (Hybrid)
11 days ago
Job type
  • Full-time
Job description

Contact Centre Consultant

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Our client requires a Contact Centre Specialist with demonstrated experience in the utilities sector to conduct a current-state assessment of the contact centre, and outline practical, operational opportunities to improve service delivery in a sustainable and customer focused manner.

The objective of the assessment includes:

  • Assessing opportunities to improve response times and overall customer satisfaction
  • Evaluating the current state of call routing and identifying strategic opportunities to increase first contact resolution
  • Identifying opportunities to reduce avoidable call volumes by addressing manual and high volume drivers through automation
  • Assessing workforce alignment including capacity, scheduling, and skills, against current and projected demand
  • Identifying practical, operational improvement opportunities beyond technology only solutions

Work is hybrid.

Winnipeg, Manitoba (Hybrid)

Mandatory Requirements

Mandatory Requirements Include:

  • 8+ years’ experience in public sector contact centre solution and enterprise architecture.
  • Proven experience developing contact centre and customer experience strategies, including enterprise roadmaps and IT plans, preferably in the utilities sector.
  • Demonstrated ability to lead end to end assessments and translate business needs into actionable recommendations.
  • Strong experience collaborating with business leaders, SMEs, and IT stakeholders to deliver measurable outcomes.

Skills and Depth Include:

  • Contact centre solution and enterprise architecture.
  • Strategic planning and multi year road mapping for contact centre modernization.
  • Process and customer journey mapping including identification of operational and organizational efficiencies.
  • Executive level report writing and presentation development.
  • Utilities sector experience (water, wastewater preferred; solid waste an asset).