Int. CCI Amazon Connect Developer to support the migration of Tier 2 Contact centres from legacy infrastructure to Amazon Connect for our insurance client - 5087

S.i. Systems
Winnipeg
$89 an hour (estimated)
Full-time

Int. CCI Amazon Connect Developer to support the migration of Tier 2 contact centres from legacy infrastructure to Amazon Connect for our insurance client -

Location : Remote (Ontario)

Duration : 6 Months (High Possibility of Extension)

Our Insurance Client has an immediate requirement for an CCaaS developer under Contact Centre Infrastructure (CCI). This role will be within the CCI Operations Tier 2 development team which is accountable for migration of Tier 2 Contact centres from legacy infrastructure to Amazon Connect

The individual will have an in-depth knowledge of cloud contact center technologies, development skills and a broad understanding of enterprise infrastructure needed to address security, stability, and supportability of services while developing in Amazon Connect and building Lambda and DynamoDB.

Must Have Skills :

  • 3-5 years relative Contact Center experience
  • 2+ years hands on support and development experience with AWS Connect
  • Experience with AWS technologies ( DynamoDB , Lambda S3, Cloud Formation, CloudWatch, contact flow development )
  • Experience with DevOps : Jenkins, Ansible, CDD
  • Hands on experience developing contact flows and skill-based routing IVR applications

Nice to Have Skills :

  • Python, Java, REST API
  • Experience in application development lifecycle
  • Agile Scrum
  • 30+ days ago
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