Contact tracer Jobs in Etobicoke, ON

Req ID: 360592

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analyst to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Role Summary

Supports analytics and insight initiatives by working with customer and operational data, performing statistical analysis, and contributing to dashboards and performance reporting.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $89k Salary

This is an onsite role ( 5255 Orbitor Drive, SUITE 501, Mississauga, ON, L4W 5M6)

Key Responsibilities (Impact-Oriented)

• Support analysis of service data contributing to churn, AHT, and SLA improvement
• Assist with statistical analysis and data exploration
• Prepare dashboards and analytical summaries
• Support root-cause analysis for repeat contacts and service issues
• Participate in analytics-led CX improvement initiatives
• Perform data validation and quality checks

Skills & Competencies (Applied)

• Foundational analytics and data analysis skills
• Basic understanding of statistics
• Exposure to CX and service metrics
• Familiarity with Power BI or reporting tools
• Strong attention to detail
• Ability to manage multiple priorities

Candidate Profile

• 4 years of experience in analytics, reporting, or business analysis roles
• Bachelor’s degree in Business, Analytics, Economics, or related discipline
• Early-career exposure to service or operations analytics
• Strong interest in data-driven decision making

Work Timings: 8 AM - 5 PM EST

#INDBPO

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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