contact centre manager

1069195 Ontario Inc.
Toronto, ON, CA
$43 an hour
Permanent
  • Education :
  • Expérience :

Education

Bachelor's degree

Work setting

Relocation costs covered by employer

Budgetary responsibility

$100,001 - $500,000

Tasks

  • Hire, train, direct and motivate staff
  • Market business services
  • Plan and control budget and expenditures
  • Plan and direct research
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Plan, administer and control budgets for client projects, contracts, equipment and supplies
  • Plan, develop and organize the policies and procedures of establishments
  • Represent the company within various economic and social organizations
  • Assign, co-ordinate and review projects and programs

Supervision

More than 20 people

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Large caseload
  • Large workload
  • Tight deadlines
  • Work under pressure

Personal suitability

  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team player

Experience

2 years to less than 3 years

Health benefits

  • Health care plan
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 35 to 40 hours per week
  • 30+ days ago
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