Contact center manager jobs in Scarborough, ON

Job Description GENERAL FUNCTION The Director, Contact Center Operations is responsible for developing.. Note to Internal Applicants. All internal applicants are required to notify current manager regarding..

Education. Expérience. Education Bachelor's degree Budgetary responsibility 0. 100,000 Tasks Sort the technical problems in order to help the employee with established procedures M..

Department OverviewSupporting and helping is at the heart of everything we do atour contact centres, and.. You'll have regular career, development, and performance conversations with your manager, as well as..

Education. Expérience. Education Bachelor's degree Work setting Relocation costs covered by employer Budgetary responsibility. 100,001. 500,000 Tasks Hire, train, direct and motiva..

The Opportunity. We're looking for a Supervisor, Trading, Qtrade, Contact Center to join our Qtrade.. Reporting to the Senior Manager, Client Solutions, the Supervisor is responsible for leading the Qtrade..

To gather inputs and assess contact center performance Minimum of 5 years of experience of gathering and.. Managed a team of contact center staff, ensuring adherence to schedule, overall performance, produce..

It is an asset if you've experience with Contact Centre technologies such as IVR, NLP, Interaction recording, Workforce Engagement Management (WEM WFM), Contact Center Cloud Platforms (Genesys..

Participate with Global Contact Center Operations teams (Canada, Central America, LATAM, Caribbean) for.. Avaya Session Manager Voice protocols such as Session Initiation Protocol (SIP) and H.323, ISDN. You can..

As a Senior Analyst, Contact Center Workforce Management, you will provide ongoing operational analysis, advanced planning, and scheduling to ensure optimal staffing levels, meet service level..

Job DescriptionThe Application Support Manager will oversee the resolution of incidents related to.. ensuring alignment with business goals and objectives.Serve as the primary point of contact for all..

And health and safety."We are looking for someone who has experience in Mission Critical projects such as Data Centers with a focus in Electrical Engineering.You as a MEP Manager will..

Our Operations team in Toronto is currently looking for a Quality Assurance Manager to join the team.. years of Quality Assurance Manager in a contact center 3. years of managing Team Leads in QA..

Serves as point of contact from internal and external customers escalations, focused on the successful.. Minimum 3 years contact centre experience in B2B and B2C. Fully knowledgeable of Contact Centre systems..

Summary. The Senior Manager, Planning and Performance will oversee planning and optimizing resource.. Technical Proficiency. Deep knowledge of contact center technology and workforce management tools..

Or an equivalent combination of technical training and experience.Three (3) to five (5) years' experience in a manager capacity preferredSupply chain management experience in distribution or..