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Computer programmer • woodstock on
Night Auditor - TownePlace Suites, Woodstock, ON
Hotel EquitiesWoodstock, Ontario, Canada, N4S 7V9Sr. Programmer / Analyst
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HGSOntario- Mont-Royal, QC (from $ 51,375 to $ 350,000 year)
- Sylvan Lake, AB (from $ 70,688 to $ 155,469 year)
- Williams Lake, BC (from $ 70,688 to $ 155,469 year)
- Cold Lake, AB (from $ 70,688 to $ 155,469 year)
- Slave Lake, AB (from $ 70,688 to $ 155,469 year)
- Rocky Mountain House, AB (from $ 68,250 to $ 154,408 year)
- Surrey, BC (from $ 65,325 to $ 112,870 year)
- Etobicoke, ON (from $ 57,525 to $ 107,500 year)
- Sarnia, ON (from $ 64,292 to $ 102,322 year)
- Owen Sound, ON (from $ 51,431 to $ 96,858 year)
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Night Auditor - TownePlace Suites, Woodstock, ON
Hotel EquitiesWoodstock, Ontario, Canada, N4S 7V9- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the TownePlace Suites, Woodstock, ON.
Night Auditor (Overnight Shift 11 PM-7 AM)
There is a $500.00 signing bonus
Job Purpose :
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record and process all guest calls, messages, requests, questions or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems / complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
Qualifications and Requirements :
High School diploma / Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following :
Other :
Amazing Benefits At A Glance :
Compensation details : 18 Hourly Wage
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