Complaints manager Jobs in Kitchener, ON

Job Description

DeckMart is looking for a dynamic  Customer Service Representative to join our team. The ideal candidate will have previous experience, preferably in building materials or construction industry, with excellent communication skills, and a passion for building relationships with clients. The role is a permanent, full-time position, and it is based in Vaughan, ON, Canada.

Requirements :

• Greet walk-in customers and assist them while making purchases.
• Gain knowledge of DeckMart products to answer customer enquiries.
• Work with customers to resolve complaints, process orders, and provide information about DeckMart's products and services.
• Communicating with customers to organize pick-ups, deliveries, and drop-offs
• Prepare package(s) and arrange shipment(s) for website order(s) Canada Post, Fedex, Purolator, etc. and pick-ups
• Support the re-stocking in the hardware rooms
• Help the Warehouse Manager and / or Assistant Warehouse Manager with monthly / quarterly inventory cycle count
• Accept the return(s) from customer(s) and coordinate with warehouse manager assistant the next steps
• Decrease response time and increase customer service satisfaction.
• Make sure any issues with the orders or customers are flagged and communicated on time to the Warehouse Manager or Assistant Warehouse Manager.
• Take and enter new orders or changing orders into the system, prepare the shipping, and follow up with clients.
• Obtain proper documentation of the orders.
• Listen and respond to customer's questions.
• Proactively seek opportunities to engage with new and existing customers to improve their experience with DeckMart.
• Drive successful cross-team collaboration
• Engage with the customers with a friendly demeanor
• Provide fast and effective solutions
• Other duties may be assigned.

Qualifications :

Benefits :

We offer a competitive total compensation, opportunity to grow, and collaborative environment. For more information on our company, please visit our website at https : / / www.deckmart.ca /

We thank all applicants for their interest; however, only those under consideration will be contacted. For other opportunities at DeckMart Building Supplies, join us at https : / / careers.deckmart.ca / jobs / Careers

We are family-oriented organization, and we are proud of our diverse and inclusive workforce. All applicants will be considered for employment regardless of their race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable laws, regulations, or ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruitment process, please send us an email to : [email protected]

Please apply directly to our current career opportunities at :

https : / / careers.deckmart.ca / jobs / Careers

Please no recruitment agencies!

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