Parts Manager
Job Description
Our client, a prominent truck dealership, emphasizes simplicity, honesty, and quality in all business dealings to enhance customer service and relationships. With a priority on serving customers individually and a foundation built on integrity, they offer hassle-free buying and selling experiences, providing great products at reasonable prices. Currently, they are seeking a Parts Manager for their Cambridge location.
Job Types : Full-time, Permanent
Pay : $, - $, (with incentive plan)
Shift : Monday to Friday
Job Summary :
The Parts Manager is responsible for leading the parts department overseeing all aspects of parts sales, inventory management, and customer service. The successful candidate will be responsible for driving sales growth, improving operational efficiency, and fostering strong relationships with customers and suppliers.
Key Responsibilities :
- Manage and lead a team of parts professionals to achieve sales targets and exceed customer expectations
- Fostering a positive work environment and meeting financial and safety objectives
- Analyze sales trends and market conditions to develop effective inventory strategies and optimize product offerings
- Maintain accurate inventory levels, ensuring adequate stock levels to meet customer demand while minimizing overstocking and understocking
- Develop and maintain relationships with suppliers
- Collaborate with the service department to ensure seamless communication and coordination of parts requirements
- Able to listen, understand and communicate professionally with all customers, both external and internal
- Commitment to enhance the company culture and promote a strong teamwork environment
- Conduct regular inventory audits to identify opportunities for improvement and implement corrective actions
- Develop and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction
- Provide exceptional customer service, resolving customer complaints in a timely and professional manner
- Manage budgets, forecast sales, and track expenses to ensure profitability
- Participate in company-wide initiatives to drive business growth and improvement
- Stay up to date with industry trends, product knowledge, and technical developments
Requirements
Requirements :
5+ years of experience in a parts or inventory management roleCDK Business system knowledge is an assetProven track record of achieving sales targets and improving operational efficiencyStrong leadership and management skills, with the ability to motivate and develop a high-performing teamExcellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and internal stakeholdersStrong analytical skills, with the ability to analyze sales data and make informed decisionsProficiency in parts management software and inventory control systemsAbility to work in a fast-paced environment with multiple prioritiesBachelor's degree in business administration or related field; or equivalent combination of education and experienceMust have clean Driver's abstractFamiliar with CDK SystemExperience :
parts management : 5 years (required)Leadership and People Management : 5 years (required)Heavy Duty Truck Parts and Inventory : 5 years (required)