Complaints manager Offres d'emploi - Kitchener, ON
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Complaints manager • kitchener on
Dernière mise à jour : il y a 1 jour![Counsel, Office of the Complaints Resolution Commissioner, Office of General Counsel - 9 month [...]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=jvers-jobboards-ca&empname=Law%20Society%20of%20Ontario)
Counsel provides legal expertise, process analysis, and support to the Complaints Resolution Commissioner (Commissioner) and Manager in the review and resolution of concerns raised by complainants,...Voir plusDernière mise à jour : il y a 2 jours
Account Manager (Inside Sales).Title : Account Manager (Inside Sales).Length of Assignment : Permanent.The Account Manager is an Inside Sales role responsible for serving customers via telephone, ema...Voir plusDernière mise à jour : il y a plus de 30 jours
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AO Globe Life is looking for a customer service representative to join our team.This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive ...Voir plusDernière mise à jour : il y a plus de 30 jours
Sonova is a global leader in innovative hearing solutions : from personal audio devices and wireless communication systems to audiological care services, hearing aids and cochlear implants.We operat...Voir plusDernière mise à jour : il y a plus de 30 jours
Our client, a prominent truck dealership, emphasizes simplicity, honesty, and quality in all business dealings to enhance customer service and relationships.
With a priority on serving customers ind...Voir plusDernière mise à jour : il y a plus de 30 jours
Hours : 30 to 44 hours per week.Education : Secondary (high) school graduation certificate.Experience : 7 months to less than 1 year.
Answer written and oral inquiries.Address customers' complaints or ...Voir plusDernière mise à jour : il y a 4 jours
Start Fresh with a Career at Highland Farms.If you have a passion for food and a passion for people then we want to hear from you.
Working at one of our stores is more than a job, it’s an opportunit...Voir plusDernière mise à jour : il y a 2 jours
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Black & McDonald’s Southern Ontario Utilities team is growing! If you are an analytical and collaborative professional searching for the opportunity to build a solid foundation for your career, thi...Voir plusDernière mise à jour : il y a 2 jours
We are seeking an Accounting Manager to join our team in Waterloo, Ontario.In this role, you will be expected to oversee a team of four, ensuring the accuracy of financial reporting and compliance ...Voir plusDernière mise à jour : il y a 6 jours
Applications to be submitted by March 28, 2025 at.We are the #1 QSR pizza brand in Canada and the world.We’re looking for a curious, committed, and service-oriented individual to join our marketing...Voir plusDernière mise à jour : il y a 1 jour
We are looking for a results driven Assistant Manager to be responsible for the overall day to day service center management with a hands on role.
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My client is a unique P&C insurance brokerage and is looking for an experienced Commercial Insurance Account Manager who is interested in joining one of the top 10 insurance brokerages in the world...Voir plusDernière mise à jour : il y a plus de 30 jours
Job Location Ontario Mill - Ontario, CAPosition Type Full TimeTravel Percentage Less than 10%Job Category Manufacturing.New-Indy Ontario, LLC is currently accepting applicants for the position of S...Voir plusDernière mise à jour : il y a plus de 30 jours
The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning.
Our nearly 150 schools offer a wide range of ...Voir plusDernière mise à jour : il y a plus de 30 jours
BRIDGE Innovation & Business Development, at University of Massachusetts Chan Medical School (UMass Chan) is looking for a Manager / Sr.
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Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability,...Voir plusDernière mise à jour : il y a 2 jours
Black & McDonald’s Southern Ontario Utilities team is growing! If you are an analytical and collaborative professional searching for the opportunity to build a solid foundation for your career, thi...Voir plusDernière mise à jour : il y a 2 jours
Position Title : Pharmacist - Full Time .Location : 1405 Ottawa St N, Kitchener, ON.Shift : Days, Evenings & Weekends.Assist the Pharmacy Manager in the management of the dispensary and front shop...Voir plusDernière mise à jour : il y a plus de 30 jours
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Counsel, Office of the Complaints Resolution Commissioner, Office of General Counsel - 9 month [...]
Law Society of OntarioGolden Horseshoe, ON, CanadaIl y a 2 jours
Type de contrat
- Temps plein
Description de posteAssists in the development and updating of rules for the review and resolution processes within CRC, consistent with the Law Society Act, applicable by-laws, and policies. Supports the CRC in the development of generic and complaint review specific correspondence and related materials. Provides subject matter expertise regarding Rules of Professional Conduct, legal processes and procedures for the complaints review and resolution processes, pre- and post-review meeting advice and consultation to the Commissioner and Manager. Reviews, analyzes, and summarizes complaint files and related materials prior to complaints review and resolution meetings, and provides advice to the Commissioner and clarification in response to Commissioner’s inquiries. Participates in review meetings with the Commissioner. Provides information to complainants during review meetings. Upon direction of either the Manager or the Commissioner, drafts correspondence with respect to pre- and post-review meeting procedural issues. As directed, prepares communications and memoranda on behalf of either the Manager or the Commissioner, including assisting in the drafting and preparation of the Commissioner's annual report to Convocation. Fosters a positive working environment by being a role model, clarifying goals, building the commitment of individuals, strengthening the team’s collective skills, and encouraging creativity and problem solving, collectively and individually. Assists the Manager as required in the preparation of the Commissioner's annual report to Convocation. Conducts research including case law and statutory and regulatory interpretation on request of the Manager and the Commissioner, and while conducting reviews of complaint files. Works cooperatively with staff members within the CRC, including, as appropriate, providing guidance and advice to staff members. Provides input into the use of the Law Society case management system, including identifying efficiencies and gaps, and participates in finding solutions to problems identified.
OVERVIEW
JOB PURPOSE :
Counsel provides legal expertise, process analysis, and support to the Complaints Resolution Commissioner (Commissioner) and Manager in the review and resolution of concerns raised by complainants, respecting decisions of the Law Society to close a complaint file without taking further action.
QUALIFICATIONS REQUIRED :
- An LL.B. and membership in good standing with the Law Society.
- A minimum of 7 years' related post-call experience in private practice and / or legal experience in administrative law with a regulatory body or government environment.
- Knowledge of the Rules of Professional Conduct, the Law Society’s regulatory process, and the complaints review and resolution processes of the CRC.
- Clear and articulate oral and written communications in both individual and group settings.
- Proficiency in Microsoft Office applications and Internet research techniques.
- Formal training in Dispute Resolution theory and practice is an asset.
- Private practice experience is an asset.
- By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.
KEY ACCOUNTABILITIES
Client / Customer Service Planning
Service Delivery
People Leadership
Financial Responsibility
Research
Team Membership
WORKING ARRANGEMENT
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.
OUR COMMITMENT
The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible, barrier-free and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.
If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at hr@lso.ca or call 416-947-3475. We appreciate all interest and will directly contact candidates under consideration.
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