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Last updated: 3 hours ago

Genesys Cloud Architect

MiratechCambridge, Ontario, Canada
Remote
Full-time

We are looking for an experienced.In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objec...Show more

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Head of Global Marketing Creative

AGA Service CompanyCambridge, ON, CA
Full-time

Head of Global Marketing Creative.Head of Global Marketing Creative.This role ensures a cohesive and compelling brand experience worldwide, while enabling thoughtful local adaptation across regions...Show more

Remote Statistician — Time-Series Insights Writer (AI Training) - AI Trainer

SuperAnnotateCambridge, Ontario, CA
Remote
Full-time

We’re seeking Statisticians with strong English writing skills to join our Deep Research for Forecasting project.In this role, you will review time-series plots (a quantity of interest over time) a...Show more

Senior Underwriter

Allianz Partners CanadaCambridge, ON, CA
Full-time +1

The role creates, maintains, and refines underwriting controls; supports coordination of underwriting activities to meet operational volume requirements; and identifies and recommends process impro...Show more

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Genesys Cloud Architect

Genesys Cloud Architect

MiratechCambridge, Ontario, Canada
3 hours ago
Job type
  • Full-time
  • Remote
Job description
Job Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities:

  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Qualifications

  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches