Client advisor Jobs in Thunder Bay, ON

Sales & Catering Executive

The Valhalla Hotel & Conference Centre is currently looking for a hard-working team player to fill the existing position of Sales & Catering Executive. This is a temporary contract role for a 6 month period with possibility of extension. Reporting to the Director of Sales & Marketing at The Valhalla Hotel & Conference Centre, the successful candidate is expected to be self-motivated, organized, accurate, efficient, and able to multi-task and meet stringent deadlines. This position works as the department’s key Coordinator, taking care of details for client events, reviewing and updating event orders and ensuring they are complete and accurante, working to ensure internal processes are efficient, and supporting the Sales and Catering team with administrative duties. The successful candidate is someone who can multitask like a pro, is quick to learn systems and holds themselves and others accountable, and most importantly, wants to work for a company focused on achieving success.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Director of Sales & Marketing(DOSM), the Sales & Event Coordinator will:

• Perform various administrative tasks in both Sales and Catering; including billing, batch printing,
  reporting, reader board entry, guarantee calls, rooming list follow ups, client follow ups and
  attending catering meetings;
• Record meeting minutes for both internal and external business planning meetings, strategy and
  tactical meetings, catering meeting etc.; where required;
• Inventory and order office supplies monthly;
• Receive inbound calls and emails to quantify business and redirect to the appropriate team
  member within the Sales and Catering department;
• Manage inbound sales inquiries from all channels, passing any new leads developed through
  contacts to appropriate Sales team member;
• Be the properties Delphi Administrator, data entering menu items, prices, contracts and/or
  changes when required;
• Co-ordinate with various hotel internal departments related to book business to ensure
  customer satisfaction;
• Coordinate with Maverick AV for event distribution and invoicing
• Assist Area DOSM with implementing promotional projects in assigned market areas to increase
  sales volume and profitability;
• Compile and distribute data, reports, analytics and other information to support the success of
  Responding to all incoming phone calls;
• Handle all inquiries with full completion of inquiry intake form – ensure attention to detail provided and directed to the appropriate seller for client;
• Assisting DOSM with registering for Sales Missions, trade shows and other related events;
• Other duties as assigned by reporting manager.

What We Are Looking For

• 1-2 years of hospitality experience or comparable sales experience, hotel environment preferred;
• Proven experience maintaining guest/client relationships and office administration;
• Diploma or degree in Hospitality Management or Business, is a definite asset;
• Demonstrated ability to interact in a team environment with several divisions/departments;
• Excellent communication skills (written, verbal, listening);
• Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems is an asset;
• Organized, results orientated, proven time management skills and ability to work under pressure;
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Working in a shared office space(s); hotel/office environment
• Interacts/Communicates with guests, public and hotel teams.
• A fast paced and ever-evolving industry with high demands to perform;
• Available to work varying shifts (morning, afternoon, some evening and weekends may be required), and overtime as required;
• Must be legally authorized to work in Canada.

This posting is for an existing vacancy.

About Valhalla Hotel & Conference Centre

https://www.silverhotelgroup.com/hotel/valhalla-hotel-conference-centre/

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.