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Care coordinator Jobs in Vaughan, ON

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Care coordinator • vaughan on

Last updated: 1 day ago
  • Promoted
Client Care Coordinator

Client Care Coordinator

Nurse Next Door - Richmond Hill, ONRichmond Hill, ON, Canada
Full-time
Our purpose is Making Lives Better through Happier Aging.We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts.We hav...Show moreLast updated: 8 days ago
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Electrical Customer Care & Quotes Coordinator

Electrical Customer Care & Quotes Coordinator

Sonepar Canada, Inc.Vaughan, York Region, CA
Full-time
A leading electrical distributor in Vaughan is seeking a professional to manage customer inquiries and support supply chain functions. This role requires strong communication skills and advanced Exc...Show moreLast updated: 17 days ago
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Restorative Care Coordinator

Restorative Care Coordinator

York Region (The Regional Municipality of York)Vaughan, York Region, CA
Full-time +1
Temporary - Approximate length of assignment, in months.Community & Health Services -> .Paramedic and Seniors Services.York Region home, making it one of the largest regions in Canada – and the fast...Show moreLast updated: 15 days ago
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Client Care Coordinator

Client Care Coordinator

Nurse Next DoorRichmond Hill, York Region, CA
Full-time
About Us : Our purpose is Making Lives Better through Happier Aging.We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts.We...Show moreLast updated: 6 days ago
Client Care Coordinator

Client Care Coordinator

MotionNorth York, ON, CA
Full-time
Come work for Motion and make a tangible difference in the lives of our clients! .Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities ac...Show moreLast updated: 30+ days ago
After Care Coordinator

After Care Coordinator

CIS OntarioKing, Ontario, CA
Full-time
The Country Day School (CDS) is seeking an innovative, creative, energetic, organized.The full-time role has daily hours. This is an opportunity to liaise meaningfully with parents and faculty, whil...Show moreLast updated: 30+ days ago
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Customer Care Coordinator - CRM & Call Center Pro

Customer Care Coordinator - CRM & Call Center Pro

Net2Source (N2S)Vaughan, York Region, CA
Full-time
A recruiting firm is seeking a Customer Care Coordinator in Vaughan to manage day-to-day phone activities at their Customer Care Center. Must have 1-2 years of customer service experience and be ade...Show moreLast updated: 10 days ago
Workplace Experience Coordinator

Workplace Experience Coordinator

Randstad CanadaBolton, Ontario, CA
Temporary
Quick Apply
As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workpl...Show moreLast updated: 30+ days ago
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Development Coordinator

Development Coordinator

Chad Management GroupVaughan, ON, Canada
Full-time
A market leading Land Development consultancy firm and urban intensification development projects with many active projects underway within the Vaughan area is looking for a highly motivated Develo...Show moreLast updated: 30+ days ago
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Production Coordinator

Production Coordinator

The Wohl GroupVaughan, York Region, CA
Full-time
Order and track materials for timely delivery.Coordinate installation schedules with customers and installers.Conduct daily job site visits and provide customer updates. Ensure job quality, resolve ...Show moreLast updated: 30+ days ago
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Care Experience Coordinator

Care Experience Coordinator

Bloom Care SolutionsVaughan, ON, Canada
Full-time
JOIN one of the Canada's Top Growing Companies - we can't wait to welcome you aboard!.Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show y...Show moreLast updated: 30+ days ago
Clinical Coordinator - Cancer Care, PTC( J0925-0471)

Clinical Coordinator - Cancer Care, PTC( J0925-0471)

North York General HospitalNorth York, Ontario, Canada
Part-time +1
North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24 / 7. Affiliated with the University of Toronto, our multi-site campus supports ...Show moreLast updated: 30+ days ago
Care Coordinator - Hospital - (Future Vacancies)

Care Coordinator - Hospital - (Future Vacancies)

Home and Community Care Support ServicesNorth York, ON, CA
Full-time +1
Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), or speech language pathologist seeking a rewarding career that cares for others, in a professi...Show moreLast updated: 30+ days ago
Production Coordinator

Production Coordinator

CSN CollisionVaughan, ON, CA
Full-time
Quick Apply
CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition.Sin...Show moreLast updated: 30+ days ago
Marketing Coordinator

Marketing Coordinator

HomeLife Realty ServicesNorth York, Ontario, Canada
Full-time
Quick Apply
Canada’s most established and respected real estate brands, representing over 160 offices and thousands of REALTORS® across the country and internationally. Our head office oversees marketing, commu...Show moreLast updated: 6 days ago
Bilingual Sales Coordinator

Bilingual Sales Coordinator

MT TalentVaughan, Ontario
Full-time +1
Quick Apply
Bilingual Sales Coordinator (English / French).Vaughan, ON (On-Site | 8 : 00 AM – 4 : 00 PM).We are a strategic recruitment agency specializing in connecting skilled professionals with top employers acro...Show moreLast updated: 30+ days ago
Scheduling Coordinator

Scheduling Coordinator

CB CanadaVaughan, Ontario, Canada
Permanent
Our Vaughan client is seeking a Scheduler who will be responsible for the following : .Responsible for the smooth operation of the programs through scheduling of all employees required to cover vacan...Show moreLast updated: 30+ days ago
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office coordinator

office coordinator

Government of Canada - CentralVaughan, York Region, CA
Full-time
Work must be completed at the physical location.There is no option to work remotely.Review and evaluate new administrative procedures. Delegate work to office support staff.Establish work priorities...Show moreLast updated: 1 day ago
  • Promoted
Subrogation Coordinator

Subrogation Coordinator

CAA South Central OntarioVaughan, York Region, CA
Full-time
Direct message the job poster from CAA South Central Ontario.Director Human Resources at CAA Club Group.Our P&C Insurance Company offers a dynamic professional environment which strives to offer th...Show moreLast updated: 30+ days ago
People also ask
Client Care Coordinator

Client Care Coordinator

Nurse Next Door - Richmond Hill, ONRichmond Hill, ON, Canada
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

About Us : Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again.

Position Summary : As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.

As a Care Manager you are responsible for the day to day operations related to driving business results through client experience and caregiver management. You will drive growth through the following Main Duties and Responsibilities :

Consult Conversion :

  • Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%
  • Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
  • Develops, promotes and ensures high quality, innovative customer service
  • Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required

Client Care Delivery and Experience :

  • Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
  • Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
  • Develops appropriate and individualized care plans and updates as required
  • Educates clients on self-care and evaluates client response to care provided
  • Monitors risk issues and analyzes trends, adapts care as needed
  • Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
  • People Leadership :

  • Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
  • Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
  • Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
  • Manages the education function to support a continuous learning environment and staff utilization of learning opportunities. This includes Discovery Day and monthly in-service programs
  • Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
  • Scheduling Collaboration :

  • Hands off accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries
  • Liaises with the CSC team to communicate changes in client requirements, Caregiver assignments
  • Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assists with scheduling as needed
  • Responsible to ensure AMS (Attendance Monitoring Investigations- ALAYACARE) percentages remain below 5% for total staff; manages performance of Caregiver
  • Responsible for data integrity and completion (Caregiver & Client files) in the scheduling software
  • Administration :

  • Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
  • Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
  • Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements
  • Conducts record audits on a quarterly basis to ensure accuracy and up to date information
  • Ensures compliance with national, state / provincial legislative requirements in areas such as health, employment, occupational health & safety
  • Availability :

  • Flexibility is required
  • Full time
  • Rotating Weekend On-call Schedule
  • Business Relationships :

  • Reports to the Franchise Partner
  • Leads the Caregiving team
  • Works closely in partnership with Care Services Center
  • Key Metrics :

  • Consult Conversion
  • Driving Revenue
  • NPS; Client and Employee Score of 10
  • Qualifications :

    Education Requirements :

  • Nursing background would be considered an asset.
  • CPR and First Aid Certification.
  • A car and valid driver's license are mandatory.
  • Experience Requirements :

  • Strong computer skills, proficiency in G-Suite (Gmail, Drive, Docs, Calendar).
  • Exceptional written and verbal communication skills.
  • Excellent organizational, planning, time management, and multitasking abilities.
  • Palliative Experience is an asset.
  • Background in customer service and leadership is considered an asset.
  • Demonstrated experience in setting and achieving goals.
  • Background or Criminal Record Check with a Vulnerable Sector Search (within the last year).
  • Negative TB test (updated every 5 years for continued employment, done within the last 2 years).
  • 2 professional references.
  • Job Type : Full-time

    Flexible language requirement :

  • French not required
  • Schedule :

  • Monday to Friday
  • On call
  • Weekends as needed
  • Learn more here :