Call centre supervisor Jobs in Devon, AB

About Us

Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

We are hiring on the below shift:

• Daytime shift: 6AM-6PM, rotating days (includes weekends)

What we offer

• Competitive Pay

• Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental, and Vision

• Paid holidays, paid vacation days, and paid sick time

• Career Advancement Opportunities across Business Units and Geographies

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

You will be responsible for supervising and coordinating the activities of production and operation workers (approximately 50-75 employees), such as assemblers, inspectors, precision workers, machine operators, fabricators, and plant and system operators while ensuring that production schedules are created and completed on time, safely, and within budget.

How you will do it

• Direct the manufacturing workforce to achieve production goals.

• Enforce safety and sanitation regulations.

• Anticipate production obstacles and manage team and stakeholders to overcome them.

• Provide leadership and ownership of product quality while consulting with Quality staff and Engineers on quality issue while being accountable for the overall QA performance of the manufacturing unit.

• Confer with management or subordinates to resolve worker problems, complaints, and production issues.

• Provide motivation for employees, increasing morale, worker efficiency, and production rates.

• Process and approve hourly timesheets and correct exceptions in a timely manner.

• Monitor and assess employee’s performance, attendance, scheduling etc.

• Ensure that work orders are completed in a timely fashion and within budget.

• Ensure safety is a priority with all workers, oversee strict adherence to Alberta and Canadian Occupational Health and Safety guidelines, attend JHSA meetings as needed.

• Work with other supervisors to coordinate operations and activities within and between departments

• Demonstrate equipment operations and work and safety procedures to new employees or assign employees to experienced workers for training.

• Read and analyze charts, work orders, production schedules and other records / reports to determine production requirements and to evaluate current production estimates and outputs and take action to meet schedule deadlines.

• Read and review of manufacturing engineering packages and provide improvement feedback.

• Performs all duties in accordance with Johnson Controls/Silent-Aire Limited Partnership safety program standards and Alberta Occupational Health and Safety Act, Regulations, and Code.

• Other duties as required.

What we look for

Required:

• 3+ years’ experience as a production supervisor

• Direct working knowledge of operations, warehouse, and transportation management

• Journeyman welder certificate

• Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items

• Knowledge of local and federal regulations including AOHS and Employment Standards Code

• Excellent analytical and problem-solving skills

• Strong written and verbal skills to communicate with all levels of the organization and its executive team

• Strong customer service orientation

• Experience with all safe practices, procedures, and overall processes associated with manufacturing from raw materials to finished product

• Ability to maintain a high level of communication with both internal and external stakeholders, customers, contractors, and industry peers

• Always adhere to safety policies (wear protective equipment)

Preferred:

• Trades school/ticket and/or University degree or diploma in related field

• Training and knowledge of Six Sigma techniques, Kaizen, and Lean Manufacturing

• First Aid skills and/or certificates

HIRING SALARY RANGE: $71,000-96,000 CAD (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at