Call centre supervisor Offres d'emploi - Devon, AB

What you will do

Supporting our Data Center Solutions (DCS)/Silent-Aire group, you will oversee a team of inventory, picking, tool crib, handlers, and shipping/receiving. You will be responsible for managing the team that fulfills production orders, receives and ships material, and transacts in the ERP system.

How you will do it

• Perform regular data analysis to predict potential inventory issues and develop mitigation strategies while fostering an outstanding organizational and problem-solving skills to address inventory-related challenges efficiently.
• Manage employee scheduling, including shifts, breaks, and vacations, to ensure adequate staffing levels.
• Monitor and review employee performance, providing coaching, feedback, and recognition.
• Hire and train new employees, ensuring they are equipped with the necessary knowledge and skills to perform their roles effectively.
• Collaborate closely with engineering, purchasing, and production departments to optimize material specifications, streamline processes, and resolve any issues related to material availability or quality.
• Utilize inventory management software (SAP) and data analysis techniques to optimize inventory levels and forecast future requirements.
• Execute on corporate objectives and identify opportunities for continuous improvement.
• Perform other duties as assigned.

What we look for

Required:

• Minimum of 6 years of inventory, warehousing, and logistics experience in a similar environment
• Minimum of 2 years of supervisory and people management experience
• Strong knowledge of data analysis, inventory management software (SAP - preferred), and forecasting techniques
• Possess an analytical mindset with a strong attention to detail, coupled with outstanding organizational and problem-solving skills
• Excellent communication and leadership abilities
• Ability to work on night shifts

Preferred:

• Bachelor's Degree in a related field
• In-depth understanding and attention to detail regarding Bill of Materials (BOM) information, including the ability to troubleshoot and resolve complex issues arising from incomplete or conflicting data
• Excellent written and verbal communication skills to effectively collaborate with multiple departments, provide comprehensive explanations
• Exceptional organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and track open items to completion
• Extensive knowledge and experience in Manufacturing Operations, MRP/ERP systems, and Inventory Management, including implementing best practices
• Advanced proficiency in Microsoft Excel, Word, Access, and data analysis tools to manipulate and interpret complex data sets