Associate Jobs in Waterloo, ON

Full-Time Fundraising Associate

Position Hours: Monday to Friday, 8:30am - 4:30pm
Wage Range: $27.20 - $31.43

Based on interview availability, applications may be reviewed asap upon submission an qualified candidates, contacted immediately or shortly following. This posting will remain open for 2 weeks (Deadline: August 24, 2026) OR until capacity, so please apply at your earliest convenience for consideration - Thank you!
*We kindly ask that candidates limit the use of AI tools in preparing an application & we do not use AI for recruitment with human recruiters screening submissions.

Overview

The Fundraising Associate will support the Director of Development in day-to-day activities of a multi-faceted Development and Communications Department. This position will have a large focus on donor care, donation & data management, and communications. The incumbent will be responsible for the administrative duties associated with donor care, donation & data management, and communications. The Fundraising Associate also provides copy editing for donor communication, social media content, and marketing materials, plus will take a lead role in our major fundraising events, while supporting and enhancing all ongoing donor strategies.

Specific Responsibilities

Donor Care & Customer Service – 20%

• Engage with community members regularly by phone, email, letter, digital streams, and in person (i.e., responding to questions, info requests & updates, donations over the phone, etc.)
• Respond to donor specific questions & requests
• Help build and maintain relationships with donors through regular touch points
• Produce and send new donor welcome packages, thank you letters, and cards/notes

Donation & Data Management – 50%

• Manage and maintain donor software through accurately inputting donor information, gift amount, contact notes, and other related info
• Manage and maintain monthly partner donations
• Develop and produce a variety of reports in donor software (Virtuous) and MS Excel
• Complete one-time and/or annual tax receipts for donors
• Complete monthly donation reconciliation reports
• Manage all bank deposits
• Complete Gift in Kind (GIK) donation requests

Communications – 20%

• Create and schedule regular social media posts
• Design communications materials (i.e., graphics for social media posts)
• Help make updates to the website as needed
• Design and/or edit marketing materials such as brochures, stand-up banners, with the support of the marketing committee

Event Management – 10%

• Help plan major fundraising events with the support of the Director of Development
• Lead overall event organization, event day site setup and registration
• Assist donors with third party fundraising platforms (i.e., peer to peer sites)
• Provide third-party event support
• Other duties as may be assigned from time to time

Qualifications

Education

• Completion of post-secondary education in fundraising, communications, marketing or related field

Experience

• Minimum 3-5 years of experience in a fundraising, data management, customer service, or similar role
• Experience in donor relations or customer service is an asset
• Data Management with a fundraising CRM experience is a benefit
• Event experience is an asset
• Communications experience is an asset
• Marketing and design experience is an asset

Certifications

• Foundations of Fundraising Course or similar course is useful

Knowledge/Skills/Abilities required to be successful in this position

• Ability to read and interpret procedure manuals and reports
• Ability to analyze and present numerical data in tables, spreadsheets and forms
• Proficient with Microsoft Office 365, WordPress, Canva
• Sound knowledge and experience with a Customer Relations Managament system like Virtuous
• Ability to utilize social media platforms and website management tools
• Ability to organize daily/weekly projects and refocus when pulled off task
• Ability to work with minimal supervision
• Well-developed interpersonal skills
• Willingness to learn, completion of Virtuous Academy, CNOY 101 event training
• Foundations of Fundraising

Requirements

• Vulnerable Sector Check/Police Check
• Valid, unrestricted Class “G” Ontario Driver's licence
• Ministry of Transportation Drivers Abstract through Service Ontario
• Travel to area community organizations and businesses
• Statement of Faith Agreement bonification

Physical Demands

• Manual dexterity required
• Interacts with employees, management and the public at large
• Sitting, standing, bending and walking
• Repetitive work, detail oriented, work requiring deep focus
• Position is an "in-office" position regarding requirements to answer phone calls, respond to donor requests, and calling donors for purposes of updating financial information
• Position is located at the reception desk to offer our best customer service experience to the community
• Overtime may be required during specific peak times