Artificial intelligence Jobs in Ajax, ON

Operations Intelligence Lead

Location : Remote, Ontario

Empire Life is looking to hire an Operation Intelligence Lead to join our Group Underwriting team!

The Operations Intelligence lead I supports advancing operational effectiveness and analytical maturity within the organization. Working within a matrixed team structure, this role provides direct support to business unit leaders by delivering actionable insights, technical enablement, supporting execution of strategic priorities & enabling workflows. Dual in nature, the role combines analytical expertise while also contributing to business-critical projects. Success in this role requires strong analytical acumen, cross-functional collaboration, and a results-oriented mindset.

Why pursue this opportunity

The role - this is a new position and your chance to join a growing team, while being provided the opportunity to make an impact.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

Advanced Analytics, Insight Generation & Leadership Support :

• Delivers analytical support for the leadership team, conducting complex ad-hoc analyses, data deep dives, and scenario modeling to answer critical business questions and inform strategic planning.
• Develops, maintains, and enhances sophisticated analytical models and tools (e.g., advanced Excel with macros / VBA, SQL queries, Python / R scripts) to highlight trends, predict outcomes, and provide actionable insights
• Is able to conduct root cause analysis on operational variances to support issue resolutions and performance improvement efforts
• Translates analytical findings into clear, concise, and compelling recommendations and presentations for both technical and non-technical stakeholders, including senior leadership.
• Supports the integration of machine learning techniques into existing workflows to enhance forecasting accuracy, automate detection of anomalies, and improve decision quality.
• Applies foundational AI tools and models (e.g., natural language processing, predictive analytics) to generate insight from unstructured data and streamline analytical processes.

Initiative Delivery, Change Management & Transformation :

Organizational Enablement & Continuous Improvement

What we’re looking for you to have

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes :

To learn more about working at Empire Life, visit https : / / www.empire.ca / workatempire .

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected] .