Analyst Jobs in Dollard-Des Ormeaux, QC
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Analyst • dollard des ormeaux qc
Last updated: 1 day ago
At Couche‑Tard / Circle K, our mission is simple : to make our customer’s lives a little easier every day.We are a global company with over 16,000 stores in 29 countries, serving almost 9 million cust...Show moreLast updated: 22 days ago
Start date : as soon as possible.Are you looking for a new challenge and have experience as an Financial Analyst? Do you like working in a fast paced environment? Are you ready to join a dynamic tea...Show moreLast updated: 30+ days ago
The role of a Financial Analyst at Canonical.As a Financial Analyst, you will be a core member of the FP&A Team and wider finance team.
You will play a key part in our monthly business reviews, quar...Show moreLast updated: 20 days ago
Posted Friday, October 31, 2025 at 4 : 00 AM.Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind.
Each one of our carefully tailored pieces...Show moreLast updated: 30+ days ago
Ce poste relève du Directeur SIOP et consiste à gérer la planification de la demande pour vos catégories.Le ou la candidat(e) sera l’interlocuteur(trice) principal(e) entre la plateforme de product...Show moreLast updated: 30+ days ago
Be among the first 25 applicants.This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French.
Please submit one application only to be considered for this opport...Show moreLast updated: 13 days ago%20Inc)
At Yokohama Tire Canada, we believe that our team members make all the difference when it comes to achieving our goals, fulfilling our mission, and delivering an exceptional product to our customer...Show moreLast updated: 30+ days ago
Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces ...Show moreLast updated: 30+ days ago
Building the space between proven and possible, MDA Space is a trusted mission partner to the global space industry.A robotics, satellite systems and geointelligence pioneer with a 55-year+ story o...Show moreLast updated: 1 day ago
Un endroit où les gens comptent – Faire grandir nos talents pour faire grandir notre entreprise.Nous sommes ravis que vous exploriez des opportunités de carrière où vous pouvez continuer à faire un...Show moreLast updated: 27 days ago
By clicking the Accept button, you agree to us doing so.Learn more : Financial Analyst page is loaded## Financial Analystremote type : Hybridlocations : Laval, Quebectime type : Full timeposted on...Show moreLast updated: 30+ days ago
Posted Thursday, October 16, 2025 at 4 : 00 a.Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura an...Show moreLast updated: 30+ days ago
Posted Monday, November 24, 2025 at 5 : 00 AM.Are you looking for an opportunity to work for a manufacturing company whose products challenge the status quo and help usher in a cleaner, greener futur...Show moreLast updated: 15 days ago
Join to apply for the Financial Analyst role at Altasciences.Altasciences is a global company dedicated to the discovery, development, and manufacturing of new drug therapies.We foster a collaborat...Show moreLast updated: 30+ days ago
The Quality Analyst plays a key role in maintaining and improving our Management Systems to ensure compliance, efficiency, and continuous improvement across operations.
This position is responsible ...Show moreLast updated: 23 days ago
SCN Industrial is a 100% Canadian company and a national leader in the Canadian industrial marketplace.Established in 1978, our goal is to become Canada's premiere wholesale source for Industrial, ...Show moreLast updated: 19 days ago
CMP Advanced Mechanical Solutions.Be among the first 25 applicants.Are you looking for an opportunity to work for a manufacturing company whose products challenge the status quo and help usher in a...Show moreLast updated: 16 days ago
This position is within a division of the Desjardins Group called Collabria.Collabria Financial is a Canadian credit card issuer offering customized card programs for Canadian credit unions, servin...Show moreLast updated: 7 days ago
Be among the first 25 applicants.Don't skip a beat, apply to JAM Industries!.JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM h...Show moreLast updated: 30+ days ago
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Customer Care Analyst
Couche-TardLaval, QC, CAFull-time +1
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Yokohama Tire (Canada) IncLaval, QC, CAFull-time
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JAM IndustriesBaie-D'Urfé, Montreal (administrative region), CAFull-time
- Devon, AB (from $ 104,389 to $ 692,483 year)
- Goderich, ON (from $ 140,653 to $ 160,125 year)
- Port Moody, BC (from $ 71,000 to $ 155,000 year)
- Antigonish, NS (from $ 85,235 to $ 153,994 year)
- Renfrew, ON (from $ 78,000 to $ 152,903 year)
- Quesnel, BC (from $ 133,130 to $ 148,124 year)
- Stonewall, MB (from $ 109,158 to $ 145,174 year)
- Weyburn, SK (from $ 47,551 to $ 144,087 year)
Customer Care Analyst
Couche-TardLaval, QC, CA22 days ago
Job type
- Full-time
- Permanent
Job descriptionBachelor's degree in marketing or communications preferred. Focus on Social Media experience is preferred. 3+ years’ experience in Customer Relations or Reputation Management. Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition. Proven ability to effectively communicate with customers over the phone in a professional manner. Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance to maintain efficient and effective customer support. Demonstrated advanced troubleshooting skills : proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions. Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension. Adept at maintaining composure, demonstrating patience, and engaging with confidence and positivity. Skilled in utilizing digital analytics to develop data‑driven strategies that improve SLAs and enhance customer satisfaction. Skilled in interpreting data insights to identify trends, inform decision‑making, and develop effective strategies that drive performance and business outcomes. Proficient in Microsoft Office Applications. Ability to multi‑task. Must be available to work holidays and weekends assigned. Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams. Group Insurance Program : Select coverage that best meets your needs and add optional insurance (health and dental care, long‑term disability, life insurance, health spending account). Pension Plan : Plan for your future and retire with peace of mind with our pension plan. Share Purchase Plan : Invest in our future and share in our success with our employee stock purchase plan. Paid Time Off : Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work‑life balance. Employee Discounts : Enjoy exclusive discounts on our products and services. Training and Development : Grow your skills and advance your career with ongoing training and development opportunities. Recognition and Rewards : Celebrate team achievements with programs, rewards, and incentives. Mentorship Program : Gain guidance and support from seasoned professionals. Scholarship Program : Invest in your education and the education of your children.
Customer Care Analyst
At Couche‑Tard / Circle K, our mission is simple : to make our customer’s lives a little easier every day. We are a global company with over 16,000 stores in 29 countries, serving almost 9 million customers each day. We care about our people and our communities, and we look for ways to uplift people first.
Department : GCN Customer Care
Location : On site, Laval, QC (4204 boulevard Industriel, H7L 0E3)
Type of employment : Permanent, Full Time (40 hours)
THE ROLE
The Customer Care Analyst is responsible for demonstrating high‑quality reputation management practices by resolving complex and urgent customer issues with minimal supervision while adhering to company guidelines. This role involves advanced inquiry management, SLA compliance, and effective use of digital analytics to enhance customer satisfaction.
What You’ll Do
- Utilize digital analytics to enhance performance and customer satisfaction.
- Address advanced customer inquiries via phone, email, and chat.
- Manage complex inquiries beyond first‑level capabilities.
- Conduct daily audits and quality checks on cases and calls.
- Ensure timely responses to inquiries, adhering to SLAs.
- Maintain prompt response times for social media interactions.
- Oversee phone queues and manage call overflow.
- Use Genesys status indicators appropriately.
- Report errors in Salesforce cases promptly.
- Adhere to marketing initiatives and organizational policies.
- Perform maintenance and testing activities for customer products.
- Collaborate with other agents, supervisors, and management for inquiry escalation.
- Identify and report unusual customer inquiries to supervisors.
- Attend mandatory training sessions for product and policy updates.
- Apply company policies to resolve issues or elevate as needed.
- Update and retain customer records according to standards.
- Take ownership of issue resolution with minimal supervision.
- Collaborate with internal and external stakeholders to resolve issues and provide feedback.
What You’ll Need
Education
Experience
Knowledge and Skills
Language Skills
Why You Should Work Here
At Couche‑Tard / Circle K, we believe that our team members are the heart and soul of our business. When you join us, you’re not just getting a job – you’re becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference.
Benefits Package
Additional Perks
Application
Visit our careers page at https : / / workwithus.circlek.com / ca / en to submit your application.
We’re committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.
Thank you for your interest. Only selected candidates will be contacted for further steps in the hiring process.
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