Role Responsibilities
We're seeking a skilled Network Analyst to help deliver secure, high-performing technology solutions for court operations in a dynamic and evolving technical environment.
As a Network Analyst, you will be reporting to the Manager, IT Infrastructure and Domain Services. In this position, you will deliver technical network analysis, design, implementation, support and operations of IMT services and projects. Work performed will utilize IT Incident, Problem, Change, Project, Service and Capacity Management principles to achieve innovative solutions to a variety of complex problems.
You will work with and receive guidance from a team of analysts within the CTS unit. You will use its diverse IT expertise to operate independently on assigned work; however, it will receive broad guidance on overall scope of work and assistance on more complex situations. In some instances, the position may be responsible for overseeing the work of a junior positions.
Duties and responsibilities will include but not limited to are:
- Monitoring, operation and maintenance of Microsoft 365 applications, Azure directory and cloud services along with courts systems to connect to these services.
- Perform evaluation of new technologies and products and may provide second line desktop support.
- Responsible for life cycle management of computer network, services, and storage equipment.
- Provide computer systems related technical expertise to both Court Technology Services and Court Business staff.
- Coordinate maintenance agreements including renewals.
- Provide supporting information for network system procurements.
- You will be required to travel to support both the Calgary and Edmonton data centers as well as base and rural court house network equipment (as and when required).
- Participate in the on-call rotation and be able to respond to critical or high severity alerts after hours and follow documented steps to address such issues.
An Ideal Candidate will possess:
- Thorough knowledge of computer science concepts and methodologies (software, infrastructure, programming, network and mainframe products, and systems management).
- Knowledge of network routing protocols specifically related to (OSPF, BGP, EIGRP), as well as knowledge of SDWAN, Firewalls, Wi-Fi, 802.1x, and Zero Trust technology.
- Knowledge of Government / Courts IT policies and legislation and an understanding of its application on related assignments.
- Understanding of project management concepts and processes.
- Ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints is essential.
- Strong communication skills are required to explain IT concepts, consult with stakeholders and provide guidance.