Retail Sales Associate

Department :                                    Field Operations

Direct Reporting Line :                     Store Manager

Subsidiary / Country :                         Canada

Location :

GSMS Grade :                                     P4

Personnel Managed :                       No

Purpose :

Assist customers in determining which products and services best fit their needs and interest them in the merchandise.  Promotes the sale of merchandise by meeting or exceeding standards for productivity.  Maintains awareness of all product requirements and information, promotions and advertising.  Maintains inventory and provides customer service.  Accountable for accurate and complete sales transactions.

Key Responsibilities :

• Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
• Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
• Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
• Completes customer sales transactions (cash, credit, debit, etc.).
• Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
• Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
• Help to support and create a team environment by respecting co-workers.
• Adheres to adidas’ brand values and Sales Associate competencies.
• Assist with telephone duties.
• Adheres to company policy and procedures relating to inventory control.
• Other duties as required by store management.

Knowledge Skills and Abilities :

Qualifications :

Must have or be pursuing a high school diploma or general education degree (GED).  Three to six month’s retail experience is preferred.